Manager Customer Service

Confidential User

Email: ********@***************.***

Address:

City: Erlanger

State: KY

Zip: 41018

Country: USA

Phone: 859-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from University of Kentucky, Lexington KY 1/2001 to 8/2009 (Merchandising, Apparel and Textiles)

Job History / Details:

Profile

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Skills

Customer relations

Complex problem solving

Skilled negotiator

Staff development

Professional Experience

July 2012 to Current

Enterprise Commercial Truck Cincinnati, Ohio

Senior Account Manager

Maintain current business by managing existing accounts through client visits

Increase new business through marketing and business to business sales

Responsible for attending and conducting sales presentations

Liable for the maintenance of the trucks in fleet

Manage fleet inventory

Responsible for accounts receivable

Promoted to Commercial Truck division after 10 months with the company

September 2011 to July 2012

Enterprise Rent-A-Car Covington, Kentucky

Management Assistant

Increased profits by marketing our business and closing multiple accounts

Consistently above corporate average in insurance sales

Lead my team to achieve the highest customer service score in the region for 3 consecutive months

Responsible for branches account receivables

Maintained vehicle maintenance schedules

Accountable for branches inventory control

Managed new employee development

Served as mentor to new team members

Created an incentive program to motivate new employees to achieve sales expectations

Acting manager in absence of Branch Manager

Completed Management Training Program in 7 months (corporate average: 9-12 months)

May 2009 to August 2009

Klein Printing and Promotions Ft. Mitchell, Kentucky

Marketing Intern

Assisted in creating ideas for and organizing marketing presentations

Responsible for selling presentation ideas to the client

Provided estimates on a range of products to assist companies in marketing their brand, as well as, negotiated pricing

Involved in direct calls and client meetings with suppliers across the country via my supervisor

Education

2009 University of Kentucky Lexington, Kentucky

Bachelor of Science Merchandising, Apparel and Textiles

Personal Achievements

Class captain of Western Kentucky University Women's Swimming and Diving Team 2004-2005

Head Swimming Coach at Taylor Mill Swim Club 2005

Graduated on the Dean's List 2009

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