Customer Service High School

Luis Santana

Email: ********@******.***

Address:

City: Hartford

State: CT

Zip: 06106

Country: USA

Phone: 860-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Looking for a career that will suit my skills and experience.

Educational Background:

High School Dipolma from New Britain High School, New Britain CT 1/2001 to 6/2007 (High School Diploma)

Job History / Details:

Skills

Point of Sale (POS) system operation

Extensive hospitality background

Cash handling

Food handling knowledge

Restaurant management

Scheduling

Customer Service

Basic clerical knowledge

Relationship selling

MS Office proficient

Warehouse Operations

Shipping and Handling

Inventory Control

Merchandise Specialist

Experience

October 2011 to January 2012

M & M's World Times Square New York, NY

Customer Service Representative

Guided visitors to near attractions within the store premises.

Provided a fun environment to visitors from all parts of the world.

Operated the cash register and performed transactions, offered rewards card to new customers and tourists.

Dealt with different cultures and languages efficiently.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

April 2011 to October 2011

Walt Disney World/ Magic Kingdom Orlando, FL

Customer Service/ Tour Guide

Assisted guests in the theme park to reach their destinations.

Resolving any problems or concerns the guests would have about tickets or amount spent in the different theme parks.

Helped in tours in the park, in which the parks history and rides where explained in detail.

Creating a positive and fun environment for people from all over the world and guests of all ages.

February 2009 to September 2010

Macys Farmington, CT

Merchandise Supervisor

Performed all functions relating to the handling of merchandise or cash in accordance with corporate policies.

Administered all point of sales opening and closing procedures in accordance with corporate policy.

Contributed to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise.

Participated in physical inventory counts.

Generated monthly and annual sales reports.

Created and directed sales team training and development programs.

June 2006 to February 2010

McDonald's Restaurant Plainville, CT

Shift Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Education

06/07 New Britain High School New Britain, CT

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