Customer Service Engineer
Resume:
Gary Ivey, Sr.
Email: ********@****-****.***
Address:
City: Alexandria
State: VA
Zip: 22310
Country: USA
Phone: 703-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated and Dependable Field Service Engineer with 17 years experience. Extensive background i n Computed Radiology. Skilled at resolving complex customer service equipment issues in a timely manner. Results-oriented. Enjoys troubleshooting to find solutions to technical issues.
Educational Background:
High School Dipolma from Grainger Corporate Development, Chicago IL 1/2001 to 2/1977 (Management Development)
High School Dipolma from Virginia Department of Education, Chicago IL 1/2001 to 12/2012
High School Dipolma from, Chicago IL 1/2001 to 12/2012
Job History / Details:
Summary
Motivated and Dependable
Field Service Engineer with 17 years experience.
Extensive background in Computed Radiology.
Skilled at resolving complex customer service equipment issues in a timely manner.
Results-oriented.
Enjoys troubleshooting to find solutions to technical issues.
Skills
Schedule management
Problem resolution
Self-starter
Deadline-oriented
Microsoft Office
Exceptional telephone etiquette
Patient and diligent
Exceptional customer service
Team player
Organized
Strong work ethic
Flexible
Energetic
Approachable
Accomplishments
Successfully completed the various manufactures systems rigorous Field Service Engineer Certification programs.
Currently Automotive Service Excellence Certified (ASE) as a Parts Specialist.
Documented and resolved equipment service issues which led to manufactures correct billing of parts.
Effective Communication
Experience
July 2012 to Current
Advance Auto Parts Springfield, Virginia
Commercial Parts Pro Manager
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.
January 2005 to July 2012
X-Ray Visions, Inc. Springfield, Virginia
Senior Filed Service Engineer
Installed and removed x-ray film processor systems.
Installed computed radiology processing support systems
Troubleshooted and resolved equipment failure issues reported from the customer.
Documented and executed maintenance procedures, including system upgrades, and system backups.
Provided thorough support and problem resolution for customers.
Provided accurate documentation to provide management and customer with problem resolution.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Referred difficult issues to upper management while maintaining positive rapport with customer.
12/2/2012 12:00:00 AM
Field Service Engineer
May 1995 to January 2005
Source One Health Care Tech. Columbia, Maryland
Field Service Engineer
Documented and reported each installation.
Carefully explained all aspects of operating the system to customers.
Tested equipment and parts to identify any defects.
Reassembled equipment after completed repairs.
Assembled and installed electronic components.
Read manufacturer manuals, diagrams and specifications prior to repairing equipment.
October 1994 to May 1995
Federal Express Alexandria, Virginia
Courier
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Processed shipment documents neatly and efficiently for each load.
Obtained and maintained proper delivery authorization and pickup documentation.
Conducted daily DOT pre-trip inspections according to a set checklist.
Delivered customer orders to homes and places of business within established time frames.
Picked up customer loads in a timely and accurate manner.
March 1983 to August 1994
Grainger, Inc. Springfield, Virginia
Customer Service Manager
Successfully managed the activities of three teams in different departments.
Owned team productivity metrics.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Supervised material flow, storage and order fulfillment.
Maintained accurate stock records and schedules.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Oversaw special orders and after-hours, urgent shipping jobs
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Reported inventory balances and cycle counts in IBM Series One system.
Oversaw hiring and training of new warehouse employees.
Operated IBM shipping system efficiently and accurately.
Oversaw warehousing and storage practices and housekeeping.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Rotated stock by code and receiving date.
Entered data into IBM Series One System to load and manipulate data and to produce reports.
Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate.
December 1976 to December 1982
United States Army
Bridge/Supply Sergent
Conducted and assisted in bridging operations.
Taught various classes and supervised section teams of up to seventeen men.
Supervised and performed vehicle maintenance operations.
Conducted inventories and maintained property record books.
Maintained Document Register and Arms Room.
Education and Training
1992 Grainger Corporate Development Chicago, Illinois
Manager ExceptionalSeries Management Development
Coursework in Marketing, Public Relations and Promotions Management
Coursework in Administration and Organizational Development
Coursework in Health and Safety for staff
1977 Virginia Department of Education Fort Belvoir, Virginia
GED General Studies
Coursework in General Studies
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