Customer Service Security
Resume:
Desere Mitchell
Email: ********@******.***
Address:
City: Travis AFB
State: CA
Zip: 94535
Country: USA
Phone: 707-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
In dealing with management in security, hospitatlity, and administration, I have more than 6 years of experience planning, developing and implementing programs or process within the Military and Hospitality Industry. Willing to travel and relocate.
Educational Background:
High School Dipolma from Ashford University, Clinton IA 1/2001 to 12/2012 (Organizational Management)
High School Dipolma from USAF, Clinton IA 1/2001 to 12/2012
Job History / Details:
Professional Profile
In dealing with management in security and administration, I have more than 6 years of experience planning, developing and implementing programs or process within the Military and Hospitality Industry. Willing to travel and relocate.
Qualifications
Knowledgeable on Federal, State, and local law ordinances. Enforced procedures administrative rules and regulations established by the Federal Government and within the Hospitality industry.
Enforces all procedures, Anti tTrrorism measures, directives and local policies for base access.
Performed Biometric Scanning and fingerprinting of International personnel.
Lastly evaluated employees job performance and conformance to regulations and recommend appropriate personal actions.
Relevant Experience
Quick learner.
Computer proficient in Excel in MircoSoft Office and Business Documents.
File/records maintenance.
Anti-terrorism Force Protection Level II Certification.
CPR and self aid buddy care.
Evasive and Defensive Driver Training Course.
Information Assurance.
Experience
April 2012 to Current
USAF Travis AFB, CA
Casualties Affairs
Organized and coded all documents related to due diligence for acquisitions.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Prepared routine legal correspondence and memorandum for Casualty partners.
Accurately recorded and reported test results according to established procedures.
Developed and maintained positive customer relationships through effective communication.
Handled all correspondencs via:
May 2011 to April 2012
USAF- Yokota AFB AP, APO
Security Specialist
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Answered alarms and investigated disturbances.Issued security badges and visitor passes to all guests.
May 2010 to May 2011
USAF-Osan AFB AP, APO
Tactical Automated Security System
Answered alarms and investigated disturbances.
Continuously monitored security cameras and fire, building and alarm systems.Installed, maintained and repaired security systems and programmable logic controls.
Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Installed, maintained and repaired security systems and programmable logic controls.
September 2008 to May 2010
USAF- Holloman AFB Holloman, NM
Law Enforcement
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Performed thorough X-ray screenings in Afkanistan, AFB.
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
Checked passes and credentials of persons seeking to enter the property.
Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
April 2006 to April 2008
Four Seasons Resort Atlanta, GA
Communications Asst Mgr
Resolve customer complaints or answer customer questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Interpret and communicate work procedures and company policies to staff.
Train or instruct employees in job duties company policies and arrange for training to be provided.
Identify causes and issues for the deliverance of the Resort to acquire a 5 star rating from star alliance company.
Education
2014 Ashford University Clinton, IA
BBA Organizational Management
2012 USAF Maxwell Gunter AFB, AL
Bachelor of Science Criminal Justice
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