Customer Service Administrative Assistant
Resume:
Kimberly Peeples
Email: ********@************.***
Address:
City: Jacksonville
State: FL
Zip: 32257
Country: USA
Phone: 904-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Committed and motivated Administrative Assistant with exceptional people and decision-making skills. Excellent work ethic, professional demeanor and great initiative. Strong attention to detail and extensive knowledge of medical terminology.
Educational Background:
High School Dipolma from United Education Institute, Jacksonville FL 1/2001 to 8/2010 (Medical Billing and Insurance Coding)
Job History / Details:
Professional Summary
Committed and motivated Administrative Assistant with exceptional people and decision-making skills. Excellent work ethic, professional demeanor and great initiative. Strong attention to detail and extensive knowledge of medical terminology.
Professional Experience
September 2010 to September 2012
Krystal Jacksonville, FL
Shift Manager
Managed team of 5 to 7 of professionals.
Successfully settled cash drawers and end of shift deposits.
Implement ideas for quality improvement, increased productivity and cost reduction.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Successfully managed production activities so all orders were out in a reasonable time.
Immediately addressed all expired product dispositions.
Maintained and enforced a safe and clean working environment at all times.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Correctly calculated inventory daily.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Established and adjusted work procedures to meet production schedules.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
August 2010 to November 2010
Duval County Health Department Jacksonville, Florida
Medical Billing Department
Handled follow up on insurance status and post charges/payments.
Researched denials, correct, and resubmit claims.
Check and update patient information on a computerized data base.
Call and web searched insurance companies to determine eligibility.
Regularly handled insurance claims.
Handled confidential patient files and medical records on a daily bases.
Successfully handled collections from patients and insurance companies.
Mailed statements to clients.
Solved complaints and worked out payment plans with clients on their bills.
March 2009 to August 2010
Tutwiler Tires Jacksonville, Florida
Office Manager
Payroll
Increased profits by developing, initiating, and managing daily advertisements
Daily Inventory
Crew Scheduling
Customer Complaints
Managed team of 8 of professionals.
Developed and rolled out new policies.
Reorganized inventory therefor increasing productivity.
February 2008 to April 2009
OrderTaking.com Jacksonville, Florida
Customer Service Rep
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers in finding out-of-stock items.
Interacted with customers to expedite orders.
Dedicated to continuously improving sales abilities and product knowledge.
October 2004 to January 2006
African American Business Contractor Jacksonville, Florida
Administrative Assistant
Liaised with vendors to order and maintain inventory of office supplies.
Scheduled and confirmed appointments for entire management team.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Standardized department filing system so secretarial staff could easily locate information in any filing center.
Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Managed executive calendar and coordinated weekly project team meetings. And assisted in the development of meeting agendas to increase meeting efficiency.
Skill Highlights
Records maintenance
Electronic Medical Record (EMR) software
ICD-9
Patient referrals
CPT and HCPCS coding
Office management
Patient-focused care
Resourceful and reliable
Leadership skills
HHM and Medisoft billing systems
Understands insurance benefits
Quality assessment of coded data
Medical billing software
Research and data analysis
Billing and collection procedures
Knowledge of HMOs, Medicare and Medi-Cal
Education and Training
2010 United Education Institute Jacksonville, Florida
Certificate Medical Billing and Insurance Coding
CPR
Medical Manager
CMS 1500
UB04
HIPPA
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