Quality Assurance Medical Assistant

Fatima Jackson

Email: ********@**********.***

Address:

City: Kansas City

State: MO

Zip: 64132

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.

Educational Background:

High School Dipolma from Sanford Brown College, Kansas City MO 1/2001 to 1/2002 (Network Technology)

High School Dipolma from Concorde Career Institute, Kansas City MO 1/2001 to 12/2012

Job History / Details:

Professional Summary

Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.

Professional Experience

November 2007 to June 2012

Saint Lukes Health System Kansas City, Mo

Phlebotomist

Collects blood on adult patients via venipuncture.

Performed EKG's, Spirometry, and Oximetry

Instructs patients in all urine and stool collection procedures and testing requirements; works with outside labs; works with lab computers; communicates in a professional manner; as well as provides comfortable phlebotomy.

Proficient in IDX and LABLYNX computer systems.

Training of new employees on office procedures.

January 2007 to November 2007

Heartland Health Laboratory Overland Park, KS

Mobile Phlebotomist

Performing accurate specimen collection on inpatients in nursing or rehabilitative facilities, Processing computer generated orders for laboratory tests to ensure accurate and timely specimen collections, Processing specimens collected in the facility and distributing them to appropriate departments for testing.

March 2006 to January 2007

ExamOne Lees Summit, MO

Teleinterviewer

Complete interviews with insurance applicants via telephone.

Obtain medical, financial, occupational, and avocation histories.

Reviews and edits information collected during the interview for quality assurance purposes.

Manages the C4 call Management System by making telephone calls, logging call attempts, documenting information within orders and recording call results.

July 2004 to April 2005

Physician's reference Laboratory Overland Park, KS

Phlebotomist

Obtains blood specimens from pediatric, adult, and geriatric patients via venipuncture and finger sticks.

Familiar with capillary techniques; Acquired and maintained knowledge of related topics to include but not limited to infection control, disposal of contaminated materials, and proper handling of requisitions.

January 2004 to April 2004

Advantage Professionals Phoenix, AZ

Quality Assurance Analyst

Managed the activities of system analyst using Cerner Millennium Radnet and Pharmnet.

Coordinated with other QA Analyst to ensure that new code is tested and released according to schedule.

Perform status reporting and evaluate QA process to ensure that applications are adequately tested.

Coordinated testing by system analyst and third party end users.

Implemented automated testing tools and defect tracking systems.

Assisting with designing, developing, and implementing test plans including those for integration with other products as well as familiarity with testing methodologies and tools.

Quicktest Professional, Winrunner, and Cyrano used.

September 2002 to January 2004

Cerner Corporation Kansas City, Mo

Certification Analyst

Experienced in manual and automated system testing, As new releases are completed test plans including black box, integration and regression test plans are written and followed in system testing.

As system discrepancies were uncovered in testing they are tracked and reported to developers for correction.

Modification of existing test scripts to work with new system functionality, then run and evaluate results within set release deadlines.

Experience using the following Cerner solutions but not limited to: Radnet, Pharmnet, Clinical Reporting, Laboratory, and Order Entry.

February 2002 to August 2002

VA Hospital / American Consultants Kansas City, Mo

Supervisor

Oversaw all aspects of operation of the facility including but not limited to scheduling, hiring, administrative record keeping, and employee continuing education.

Maintained the facility in compliance with all pertinent regulations and guidelines including OSHA and CLIA.

Set priorities, plans and scheduled all subordinates work assignment to meet both long and short-term needs.

Evaluates work performances of subordinates, provides guidance and training to facility employees: coordinates and or monitored all phases of the inventory standards and eliminating adverse conditions affecting the inventory.

Education and Training

2002 Sanford Brown College Kansas City, MO

Associate of Applied Science Network Technology

1993 Concorde Career Institute Kansas City, MO

National Registry obtained Medical Assisting

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