Customer Service High School
Resume:
Jessica Pena
Email: ********@***************.***
Address:
City: Livermore
State: CA
Zip: 94551
Country: USA
Phone: 925-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
-Technical Supervisor -Customer Service Representative - Client Relations - Data Entry -Results-driven Customer Services Representative with ability to establish rapport with clients. -Excellent communication skills -Strong analytical and problem solving skills -Quick learner and interpret information accurately -Capable of effectively communicating at various levels with individuals and/or groups -Enthusiastic, resourceful, and enjoy challenges
Educational Background:
High School Dipolma from Livermore High School, Livermore CA 1/2001 to 6/1995 (General)
High School Dipolma from Las Positas College, Livermore CA 1/2001 to 12/2012
High School Dipolma from Marinello Schools of Beauty, Livermore CA 1/2001 to 12/2012
Job History / Details:
Career Overview
-Technical Supervisor
-Customer Service Representative
- Client Relations
- Data Entry
-Results-driven Customer Services Representative with ability to establish rapport with clients.
-Excellent communication skills
-Strong analytical and problem solving skills
-Quick learner and interpret information accurately
-Capable of effectively communicating at various levels with individuals and/or groups
-Enthusiastic, resourceful, and enjoy challenges
Core Strengths
Customer service
Invoice processing
Telephone inquiries
Multi-line phone usage
Adaptability
Courteous demeanor
Conflict resolution
Strong organizational skills
Listening skills
Excellent communication skills
Problem solver
Fast learner
Work Experience
February 1995 to October 2011
Microdental DTI Dublin, CA
Technical Services
Entered incoming cases into computer system daily.
Assisted customers in person and via telephone.
Trained new employees by providing knowledge of specific tasks and policies.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Cross-trained and provided back-up for other customer service representatives when needed.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Maintained cleanliness and presentation of desk
Kept abreast of rapidly evolving technology.
Received multiple reviews acknowledging my level of dedication to excellent customer service. and production floor.
Education
1995 Livermore High School Livermore, CA
High School Diploma General
Las Positas College Livermore, CA
Business
2013 Marinello Schools of Beauty Hayward, CA
Esthetics
Advanced Hair Removal
Spa treatments
Skin Diseases and Disorders
Makeup Application
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Telephone Service
Professionally processed calls, providing information and service to ensure customer satisfaction.
Certifications
Certificate of Accomplishments in Team Building and Interpersonal Communications
Dale Carnegie Sales and Communication Course
References
Joseph DeMont
Microdental DTI
(former supervisor)
Joe Pena
J & G Tire Works
Office: 925-***-****
(former supervisor)
Rocksand Grogan
LK Studios
Contact this candidate