Project Manager Customer Service

Mark Baker

Email: ********@*****-********.***

Address:

City: Gainesville

State: GA

Zip: 30501

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Cable television Crew leader/installer with a keen attention to detail Recognizes customer service as a valuable tool to deliver overall quality and satisfaction.Meticulous cable installer, excellent at juggling multiple tasks and working under pressure. Reliable with comprehensive knowledge of trade practices and techniques.Team player or team leader, Offers exceptional communication skills and a commitment to high quality service.Hard-working, entry-level c able installer looking to apply my education and experience to a job in cable television installations Areas of proficiency include : Drop lines from house to pole, Digital equipment installation,wall fish,supervise and supply all crews with any/all equipment and material to complete to job,Collect and enter customer invoices on daily bases, interaction with the customer and collections of any funds

Educational Background:

High School Dipolma from Strivers school of Arts, Dayton OH 1/2001 to 5/1985 (diploma)

Job History / Details:

Summary

Cable television Crew leader/installer with a keen attention to detail Recognizes customer service as a valuable tool to deliver overall quality and satisfaction.Meticulous cable installer, excellent at juggling multiple tasks and working under pressure. Reliable with comprehensive knowledge of trade practices and techniques.Team player or team leader, Offers exceptional communication skills and a commitment to high quality service.Hard-working, entry-level cable installer looking to apply my education and experience to a job in cable television installations Areas of proficiency include : Drop lines from house to pole, Digital equipment installation,wall fish,supervise and supply all crews with any/all equipment and material to complete to job,Collect and enter customer invoices on daily bases, interaction with the customer and collections of any funds

Highlights

Lead installer for cable television systems.Strong managerial, time management and communication skills HAZMAT knowledge Courteous demeanor Sharp problem solver Inventory control familiarity Invoice processing Adaptive team player Energetic work attitude Able to work in confined spaces Excellent written and verbal skills Ability to translate technical specificationsTeam leader or team player Willing to travel.Strong work ethic and flexible schedule Strong communicator Proficient with Power and hand tools Installation expert Duct sizing and design basic Electrical repair electrical Crane/hoist Operator forklift operator Clean driving record Valid Georgia driver's license

HVAC Service Technician with [18] years experience in heating, air conditioning, and refrigerant systems, as well as electrical and mechanical controls.

HVAC Project manager organized and motivated focusing on delivering quality work and exceptional customer service .Strong work ethic and flexible schedule Strong communicator Fine measurement tools proficiency conducted safety meetings

Accomplishments

Managed a highly efficient team of 6 (depending on the job) in cable television installation

HVAC being promoted to project manager within 3 years in the company

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Project Management

Worked directly with [departments, clients, management]

Experience

April 2000 to January 2005

Alpelphia cablevision Toledo, Ohio

Cable television/ Lead installer

Drop lines from house to pole, Digital equipment installation,wall fish,supervise and supply all crews with any/all equipment,Collect and enter customer invoices on daily bases, interaction with the customer and collections of any funds

October 2011 to November 2012

Cottrell Inc. Gainesville, Ga

Plumbing dept. install flippers

Install aluminum flippers and catwalks on commercial car haulers,

March 2005 to June 2011

S&S Mechanical Gainesville, Ga

HVAC Installer

Installed air conditioning and refrigeration equipment and tested them for proper operation.Repaired and replaced condensers, compressors, pumps and valves.Replaced electrical motors and HVAC systems up to [220] volts after main disconnect.supervised and advised fellow employees

NOTE; Before working for Adelphia cablevision and moving to Georgia I worked for HVAC company in Dayton Ohio for 10 years until owner retired and closed down his company

Education

1985 Strivers school of Arts Dayton, Ohio

High School Diploma

Construction Trades Technology

Coursework in Rigging and Hand Tools

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