Customer Service Home Health

Chenel R. Tolbert

Email: ********@***********.***

Address:

City: Marietta

State: GA

Zip: 30008

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Resident Assistant with excellent communication skills demonstrated by 4 years of experience in Assistant Living Facility with certifications in First Aid, CPR and BCLS Energetic Patient Care Technician in the state of New York. A hands-on professional with proven record of success (2-22 patients per unit) working along side doctors, nurses and other medical professionals taking of vital signs, proper charting, reporting, measuring,recording and providing compassionate care in a hospital Dedicated Respite Counselor with home health aide and hospice care experience.with feeding, bathing/grooming, positioning and range of motion exercise, demonstrated record of reliability and strong ability to establish rapport with patients, family and staff. Caring Certified Home Health Aide with 8 years expertise in geriatric care, provided customer service, report daily to Head Nurse health conditions of patients and implemented and maintained patients files.

Educational Background:

High School Dipolma from Overbrook H. S,, Philadelphia PA 1/2001 to 6/1985 (Bookkeeping)

Job History / Details:

Summary

Responsible Resident Assistant with excellent communication skills demonstrated by 4 years of experience in Assistant Living Facility with certifications in First Aid, CPR and BCLS

Energetic Patient Care Technician in the state of New York. A hands-on professional with proven record of success (2-22 patients per unit)

working along side doctors, nurses and other medical professionals

taking of vital signs, proper charting, reporting, measuring,recording and providing compassionate care in a hospital

Dedicated Respite Counselor with home health aide and hospice care experience.with feeding, bathing/grooming, positioning and range of motion exercise, demonstrated record of reliability and strong ability to establish rapport with patients, family and staff.

Caring Certified Home Health Aide with 8 years expertise in geriatric care, provided customer service, report daily to Head Nurse health conditions of patients and implemented and maintained patients files.

Summary of Skills

Phlebotomy,

EKG

Practiced inpatient and outpatient caregiver

Flow sheet charting skillfulness

CPR/ First Aid, certified

Hematology testing capability

Talent in obtaining/charting vital signs

Billing, Filing, Copying, Phone and Computer skills include

Keyboarding, Word Processing, Microsoft Word, Power Point and Business

Calculations, Excel, Access Internet Research, Data Entry

Accomplishments

Star Awards (Special Thanks and Recognition) at HCR Home Care for the key caregiver effectively assisting clients

Professional Experience

September 2008 to Current

Arbor Terrace Of West Cobb Austell, GA

Resident Assistant

Frequently commended for maintaining the safety, respect and dignity of residents.

Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.Provided quality nursing care in accordance with resident care policies and procedures.

Provided primary resident care and assistance with daily living activities.

Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

May 2006 to February 2008

Galisano Children's Hospital Rochester, NY

Patient Care Technician

Read and recorded temperature, pulse and respiration.

Prepared patient rooms prior to their arrival.

Assisted with adequate nutrition and fluid intake.

Kept facility stocked with necessary supplies, equipment and instruments.

Documented resident records on daily flow sheets.

August 2001 to August 2006

Easter Seals Inc. Rochester, NY

Respite Counselor

Assisted patients with multiple chronic diagnoses, including COPD and asthma.

Frequently commended for maintaining the safety, respect and dignity of residents.

Oversaw implementation of patient management plans.

Provided quality nursing care in accordance with resident care policies and procedures.

December 2001 to August 2004

HCR Home Care Rochester, NY

Home Health aide

Provided on-call care at all times of day and night.Provided caring

Assisted patients with multiple chronic diagnoses, including COPD and asthma.

Organized, updated and maintained over 200 patient charts.

Ensured HIPAA compliance.

Implemented primary resident care and assistance with daily living activities.

August 1998 to October 2001

Genesee Region Home Care Rochester, NY

Home Health Aide

Provided caring companionship to elderly and developmentally disabled consumers. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.

Oversaw implementation of patient management plans.

Provided quality nursing care in accordance with resident care policies and procedures.

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