Manager Front Desk

Confidential User

Email: ********@**-*******.***

Address:

City: Newburgh

State: NY

Zip: 12550

Country: USA

Phone: 845-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished hospitality leader, with 6 years of progressive experience in Management and Operations. Known for delivering and sustaining brand standards and departmental moral, by utilizing enthusiastic attention to detail to increases guest satisfaction, associate opinion, training & retention.

Educational Background:

High School Dipolma from Marist College, Poughkeepsie NY 1/2001 to 1/2005 (Business Administration Marketing)

Job History / Details:

Summary

Accomplished hospitality leader, with 6 years of progressive experience in Management and Operations. Known for delivering and sustaining brand standards and departmental moral, by utilizing enthusiastic attention to detail to increases guest satisfaction, associate opinion, training & retention.

Highlights

Rates and Inventory management

Hire and train associates

Property opening and closing procedure

Daily Account Reconciliation

MS Office proficient

Outstanding communication skills

Manage multiple events

Guest resolution skills

Accomplishments

Increased Guest overall satisfaction and loyalty from 50 percentage to 87 percentage by improving training and development. Recognized and Awarded by Hilton.

Experience

May 2010 to Current

Hilton Garden Inn Newburgh, NY

Front Office Manager

Analyze financial and operation costs to match monthly budget and yearly goals Anticipates revenue/forecast. Implemented new positive reinforcement training with limited budget.

Delegated to keep up-to-date records of the training tracker for all departments Works closely with the GM to assist in training all new Accounting Managers and Supervisors in the following areas: Payroll, Daily Night And Rate & Inventory

Addressed Guest Assistance Inquiries with immediate attention Review and respond to all SALT's

Works closely with the Revenue Manager to ensure all R&I is accurate. Also oversees the loading of groups and SRP's

Reviews all Banquet Event Orders for proper invoicing.

September 2010 to May 2011

Holiday Inn Conference Center Fishkill, NY

Assistant General Manager

Analyze financial and operation information and adjust to business plans, labor requirements and operation costs

Anticipates revenue/cost problems and adjusts timing of expenditures to match cash flow Train staff on financial control procedures for cash, vouchers, inventories and receivable and enforce that these procedures are regularly followed

Oversees and submits payroll, with limited amount of overtime Maintains guest service philosophy; demonstrates commitments by responding to guest needs Reviews all departments scheduled meetings: Housekeeping, Maintenance, Food and Beverage, Catering and Restaurant to ensure flawless events.

Monitors all local and health and safety codes and fire codes; schedules mandatory fire drills

Periodically inspects rooms and building Recognizes and ensures preventative maintenance.

July 2008 to September 2010

Hotel Sierra Fishkill, NY

Front Desk Supervisor

Maintain high quality of Front Desk Operations including: Direct Bill Invoices and Payments Daily Cash Deposits Petty Cash Reconciliation Third Party Payments Night Audit

Independently organize and structured current Guest Stop inventory including: Purchasing and Maintaining Monthly Inventory

Assist Director of Guest Services as needed to process accounts receivable and accounts payable

Responsible to manage front desk in absence of Guest Service Manager.

Train and empower staff to make strong decisions among my team.

February 2008 to June 2008

Tarrytown House Estate Tarrytown, NY

Front Desk Supervisor

In charge of training and coaching Guest Service Agents in Operations and Direct Guest Service

Created a weekly schedule based on arrivals and events scheduled including.

Chief liaison for Daily Front Desk Operations

Responsible for all accurate CMP Invoices, Direct Bills and Select Company prepaid invoices

Key Leader in helping coordinate simultaneous large guest arrivals

March 2005 to October 2007

Courtyard by Marriott Newburgh, NY

PT-Front Desk Agent

Served excellent direct guest service and guest satisfaction; including telephone inquiries Upheld all Marriott standards Personally evaluated guest complaints and resolved according to Marriott Rewards

Responsible to sell and incorporate Marriott Rewards

In charge of posting daily restaurant sales and Poll POS register.

October 2006 to March 2007

Pacific Sunwear Retailer Poughkeepsie, NY

Assistant General Manager

Support store manager in all daily operations; opening/closing/deposits/memos/coaching.

Charged with the ability to manage three to four associates per shift effectively.

Maintain daily, weekly and monthly sales goals.

Responsible to rotate floor set each week for promos based on marketing packet.

Education

2005 Marist College Poughkeepsie, NY

Bachelor of Science Business Administration Marketing

Contact this candidate