Administrative Assistant Customer Service

Jennie Duong

Email: *********@********.***

Address: **** ****** ****** #*

City: san jose

State: CA

Zip: 95123

Country: USA

Phone: 408-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jennie H. Duong San Jose, CA 95123 408-***-**** ******.*****@*****.***

HIGHLIGHTS OF QUALIFICATIONS

5 years executive level administrative experience supporting VP and Directors

Strong track record delivering outstanding results

Proven ability designing, developing and managing office administration systems

Effective communicator, motivated problem-solver

Highly organized, very precise and meticulous attention to detail

Managing executive calendars, scheduling high level meetings and coordinating events

Organizing complex international & domestic travel and travel itineraries for executives

Ability to handle multiple assignments simultaneously that includes complex processes while meeting multiple deadlines

PROFESSIONAL EXPERIENCE

6/2011 - present Total Merchant Services San Jose, CA

Merchant Services Consultant-Self Employed

Selling merchant services products and services to business owners in a competitive market.

Finding new opportunities and building relationships. Possess excellent closing skills and an entrepreneurial spirit.

Acquired over 120 new business locations, generated over $50k in revenue, and accomplished $36k annual residual revenue.

7/2012 - 10/2012 HGST a Western Digital Company San Jose, CASr Administrative Assistant (Contract)

Provided executive-level administrative support to Director of Engineering, Global Directors and 10 Engineer Program Managers.

Calendar management, processed all incoming meeting notices for Senior Directors and Program Managers.

Responsible for anticipating, organizing all activities, and understands overall group priorities.

Align schedules and meetings appropriately so time is spent on the most important areas.

Coordinated international and domestic travel arrangements and processed expense reports.

Arranged interviews and assisted the new hires with office procedures, facility issues, and desktop set up.

11/2010- 6/2011 Lam Research Fremont, CAExecutive Assistant (Contract)

Provided executive-level administrative support to VP NA Sales Field Operations and direct reports.

Calendar management, travel arrangements (international & domestic), and processed expense reports.

Coordinated projects and events exercising ability to improvise, improve procedures and meeting demanding deadlines.

Organized on-site/off-site meetings with all logistics (conference room, conference call, TeleP, and catering).

Provided information to incoming calls and responded to internal requests on timely manner.

SharePoint certified site owner, updated tasks, calendar events, and document library.

Created color coded calendar of events on SharePoint.

Utilized SAP for time sheet, reports, and purchase requisitions and ordered office supplies and equipment on Ariba.

Coordinated interviews and assisted new hire on board.

12/2009-9/2010 Heartland Payment Systems San Jose, CARelationship Manager

Possess excellent closing skills and an entrepreneurial spirit.

Selling merchant services products and services to business owners in a competitive market.

Top 30% rank out of 1000 sales representative nationwide

7/2005 - 10/2008 KLA-Tencor Milpitas, CAExecutive Assistant

Supported VP of Operations, direct report of eight executive staffs, and division that employs over 300 employees.

Participated in the development and monitoring of departmental goals, management, and objectives.

Calendar management, travel arrangements (international & domestic), and processed expense reports.

Assisted in preparation of presentations, correspondence, reports, charts, tables and graphs.

Managed a variety of special projects, conducts research, and implements recommendations.

Organized on-site/off-site meetings with all logistics (conference room, conference call, catering, luncheons)

Managed and conducted space allocations, office moves, and other facility issues.

Ensured smooth flowing, two way communication between all staff members, resulting in synergy and high levels of efficiency.

SharePoint site owner, created sites, managed user permissions, updated tasks, calendar events, and document library.

Planned office activities and social events to support employee morale and recognition.

ACCOMPLISHMENTInitiated and implemented SharePoint for the department to provide document and information sharing. Workgroups can share documents, calendars, announcements and postings.

2/2004-7/2005 Siemens Business Services San Jose, CAAdministrative Assistant

Provided administrative support to Senior Managers and Engineers.

Assisted senior managers and team members in coordinating travel and processed expense reports.

Greeted visitors, have visitors sign visitor log, and loan temporary badge when necessary.

Managed facility access for office; building keys and badges.

Processed incoming and outgoing mail via Postal Service or FedEx.

Updated Org Chart and Office Phone List, and track PTO and route for proper approval.

Maintained office equipment and supplies, including kitchen, copier and printer.

Administered videoconference setup and catering for meetings.

Inputted staff's weekly timesheets and sends to Accounting.

11/2003- 1/2004 Solectron Santa Clara, CA

Executive Assistant (Contract)

Provided administrative support to VP of Global Account Supply Chain.

Received and filtered requests while responding appropriately to email and phone communications.

Handled telephone calls for VP from both internal and external sources.

Maintained confidential company information.

Managed VP's schedules utilizing MS Outlook.

Coordination of global travel arrangements and processed the expense reports on Concur.

1/2001- 2/2003 McAfee Santa Clara, CA

Sr. Administrative Assistant

Provided administrative support to Directors, Research Scientists, and Software Engineers.

Calendar management, travel arrangements and processed expense reports.

Updated and maintained staff personal records, documentations, internal phone list, and library materials.

Maintained dept. budget expenses and inventory of office supplies.

Worked closely with Finance and Human Resources in coordination of various activities, such as requisitions, invoices, and recruitment and conference registrations.

Organized on site/off site meetings with all logistics (conference room, conference call, catering, luncheons)

Attended the administrative team monthly meetings via videoconference.

Coordinated administrative manual project and posted on the internal website.

Wrote and copy edit instructions and procedures for administrative manual.

Designed layout and outline for new employee orientation on PowerPoint presentation.

Assisted the new hires with office procedures, facility issues, and desktop set up.

Managed and conducted space allocations and office moves.

Organized the project time line using MS Project and monthly status reports for the Ultra*Log project.

Administered the Ultra*Log Project Intranet web site utilizing Front Page application.

7/2000 - 1/2001 Sun Microsystems Santa Clara, CA

Intern

Supported Information Systems Management Team and System Administrators with various projects.

Organized the weekly and monthly status reports.

Managed the intranet website for the infrastructure and network group.

Utilized UNIX commands to perform system administration tasks.

Reported and monitored weekly server outages from Big Brother.

10/1999 - 7/2000 Sun Microsystems Palo Alto, CA

Administrative Assistant (Contract)

Provided administrative support to Executive Administrator of Engineering Department.

Interact with VP of Engineering and Engineers to complete various projects

Utilized Sun UNIX workstations to update on-line library of technical documents.

SKILLS SUMMARY

Customer Service, Initiative, Self Starter, Team Player, Organizational, Time Management, Detail Oriented, Creative, Fast Paced, Mutli-TaskTECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Live Meeting, Visio, SAP, Ariba, Concur, WebEx, TeleP, Internet Research, Adobe Reader

EDUCATION

San Jose State University, San Jose, CABachelor of Science in Business Administration,

Concentration in Management Information Systems, 2001

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