Customer Service Manager

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Lisselotte

EspinosaOBJECTIVE: To obtain a challenging position with the opportunity to enhance my skills and become an

Lisselotte Espinosa

**** ** **** ****** "Lauderdale Lakes, FL 33319 " Mobile: 954-***-**** "Home: 954-***-****

**************@*****.***

OBJECTIVE

To obtain a challenging position that will enable me to utilize and enhance my skills and make a positive contribution to the organization.

PROFESSIONAL PROFILE

Successfully demonstrate skills in problem resolution, team building, leadership, and achieving goals.

Organized and detail-oriented with the ability to work under pressure and manage multiple priorities.

Dedicated, flexible, self-starting, team player with strong oral, written, analytical, and interpersonal skills.

Capable in a team environment as well as independently with minimal or no guidance.

Excel at interfacing with others at all levels, and maintaining favorable rapport.

8 + years of Retail Banking, Customer Service, Administrative support, Data Entry, and Compliance experience.

7 + years of Cash/Operations/Staff Management, General Accounting, Auditing, GL Reconciliation, and A/R experience.

Proficient in MS Word, Excel, PowerPoint, Outlook, Lotus Notes, 10- key, Windows, and Banking software applications.

Bilingual (Fluent in English/Spanish).

EDUCATION

Associate in Arts in Accounting and Finance Anticipated: May 2013

Broward College"Davie, FL

Bachelors of Business Administration in Accounting and Finance Anticipated: May 2015

Florida Atlantic University"Davie, FL

EXPERIENCES

Toronto Dominion Bank - TD Bank NA"Davie, FL Teller Operations Manager 07/07-04/10

Directed all store cash/operations/staff to include; Vault, ATM, and Night Drop.

Provided Administrative Support to Store Manager, and assumed responsibilities in her absence.

Efficiently processed customer financial transactions to include; payments, Loan disbursements, wire transfers, and CTR's.

Managed daily overdraft reports, fees, charge-offs, Accounts Receivables, and negotiated re-payment agreements.

Researched and reconciled general ledger accounts, Teller differences, and non-posts.

Ordered, prepared, and verified incoming and outgoing currency shipments.

Generated a variety of complex daily, weekly and month-end financial reports.

Reviewed and approved E-time, and processed expense reports for payroll.

Administered all operational and Vault/ATM/Teller random cash audits to ensure proper compliance.

Drafted and edited correspondence/memos to include; overdraft notification letters.

Proactively participated in the cross-selling/referrals process, and Bank-at-Works to increase profitability.

Coordinated store schedule, PTO time, and events to meet customer service levels.

Reviewed documents for due-diligence and provided account/file maintenance.

Accountable for all negotiable items, mail, office supplies, record retention, facilities, and equipment.

Administered corrective actions as necessary, as well as performance evaluations.

Mitigated fraud and losses within the store by identifying and developing new tactics.

Provided employee training, coaching, developing, and skill-based compliance assessments.

Developed training manuals, and successfully mentored three CA$H Program participants for promotions.

Participated in community events and established tangible relationships.

Conducted monthly store operational meetings, and conference calls.

Bank United FSB"Plantation, FL Senior Head Teller 11/05-06/07

Colonial Bank/Union Bank of FL"Coconut Creek, FL Teller Supervisor 12/02-10/05

Amtrust Bank"Plantation, FL Teller I 01/02-11/02

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