Customer Service High School

Madelaine Ancheta

Email: ********@***********.***

Address:

City: San Jose

State: CA

Zip: 95122

Country: USA

Phone: 408-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position that uses my skills and allows me to make a positive contribution towards the work place.

Educational Background:

High School Dipolma from Evergreen Valley College, San Jose CA 1/2001 to 12/2008 (Psychology)

High School Dipolma from Boston Reed College, San Jose CA 1/2001 to 12/2012

High School Dipolma from Independence High School, San Jose CA 1/2001 to 12/2012

Job History / Details:

Executive Summary

Seeking a position that uses my skills and allows me to make a positive contribution towards the work place.

Professional Experience

April 2010 to Current

Bank of the West San Jose, CA

Customer Service Rep; Assistant Customer Service Manager

Responsible for fostering growth of relationships within the Bank

Participates in selling and cross-selling Bank products.

Performs operational functions required to maintain compliance

Assists and relieves in various customer service functions.

Provides superior customer service. Handles customer service problems using established policies/procedures.

Assist other management in employee counseling, balancing and scheduling.

Assists in performing self-audits and job training/ cross training staff

Supports Branch management in ensuring that branch personnel comply with all rules and regulations.

December 2005 to June 2010

Boston Market San Jose, CA

Cashier/ Server; Hourly Shift Manager/Supervisor

Running quality shifts

Following staggered opening and closing procedures

Motivate employees to provide excellent hospitality Manage profitability

Follow policies, procedures and company practices correctly

Provide excellent customer service by assisting customers with menu choices and their payments

Reconcile sales amount at the end of shift, make deposits and complete daily inventory

Maintain positive attitude especially when dealing with difficult-to-deal with customers Ability to multi-task.

January 2008 to March 2008

Wells Fargo Bank Santa Clara, CA

Teller

Under direct supervision, processes customer transactions within established guidelines.

Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service.

Education

Evergreen Valley College San Jose, CA

Psychology

2008 Boston Reed College San Jose, CA

Certification Clinical Medical Assistant

2006 Independence High School San Jose, CA

High School Diploma

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