Customer Service Manager

Richard Potts

Email: ********@***********.***

Address:

City: Peoria

State: AZ

Zip: 85345

Country: USA

Phone: 623-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results, oriented Customer Service Manager. With a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from Trevor G Browne, Phoenix AZ 1/2001 to 3/1989 (General)

Job History / Details:

Summary

Results, oriented Customer Service Manager. With a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights

Call center management experience

Employee relations specialist

Training manual contributor

Dedicated to process improvement

Devoted to data integrity

Proficient with Microsoft Office Suite, Unix, and a limited amount of Linux.

Adept in automated attendant systems

Service solutions expert

Negotiation competency

High customer service standards

Service solutions expert

Strong problem solving ability

Troubleshooting skills

With a Conflict proficiency resolution

Chronology

February 2008 to August 2010

Western Towing Glendale, Arizona

Towing Operator

December 2006 to February 2008

Quick Pick Towing Phoenix, Arizona

Tow Operator

September 2004 to December 2006

Afficient Towing and Recovery Glendale, Arizona

Impound and Repossession Specialist

July 2003 to August 2004

MCI/ Worldcom Phoenix, Arizona

Outbound Sales Rep

January 1994 to July 2003

Direct Marketing Server Scottsdale, AZ

Call Center Shift Manager

Education

1989 Trevor G Browne Phoenix, Arizona

GED General

General core curriculum. Member of International Thespians Club.

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