Customer Service High School

William H LaBombard Jr.

Email: ********@**-********-********.***

Address:

City: Plainfield

State: NH

Zip: 03781

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Former Sous Chef of the award-winning Little Nell Hotel and Banquet Chef and Pastry Chef at the Aspen Mt. Club and The Sundeck. Member of the Relais& Chateaux

Educational Background:

High School Dipolma from Hanover High, Hanover NH 1/2001 to 6/1980 (General)

Job History / Details:

Summary

Former Sous Chef of the award-winning Little Nell Hotel and Banquet Chef and Pastry Chef at the Aspen Mt. Club and The Sundeck. Member of the Relais& Chateaux

Highlights

Strong butchery skills

Strong Baking Skills

Contemporary sauce work

Safe Food handler

Focused and disciplined

Focus on portion and cost control

Skilled multi-tasker

Deadline-oriented

Project management

General laborer

Industrial and commercial painting experience

Project plans and reports

Bid proposals review and approval

Inventory management

Well-tuned palette

High volume production capability

Conflict resolution techniques

Team management

Meticulous attention to detail

Focused on customer satisfaction

Talent development

Scheduling

Creative

Computer literate

Dependable

Exceptional time management

Experience

October 1989 to March 2001

Aspen Ski Co. (The Little Nell) Plainfield, NH

Line Cook,Saucier,Sous Chef,Pastry Chef

Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Implemented and supported company initiatives and programs.Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Consistently produced exceptional menu items that regularly garnered diners' praise.Quickly and courteously resolved all guest problems and complaints.Prepared healthy, enjoyable breakfasts and dinners for diners.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.Enforced appropriate work-flow and quality controls for food quality and temperature.Developed strategies to enhance catering and retail food service revenue and productivity goals.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.Set up and performed initial prep work for food items such as soups, sauces and salads.Displayed a positive and friendly attitude towards customers and fellow team members.Mixed, weighed and proofed ingredients in accordance with bakery recipes.Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.Prepared bakery and specialty products such as bagels, breads and pastries.Maintained highest standards of bakery product quality.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Persistently strove for continual improvement and worked cooperatively as a team member.Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.Actively participated in staff meetings and operated as an effective management team leader.Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.Built and fostered a team environmentExpert in final plate preparation with authentic presentation.

July 1980 to Current

Brother Brush Painting Plainfield, NH

Painter,Carpenter,Tile Setter

Framed new construction of single-family homes and townhomes.Secured all required permit approvals prior to starting projects.Built and stained oak casing and hardwood floors.Worked independently on projects and tasks within a carpentry team.Consistently constructed projects that were square and level.Constructed custom built-in bookshelves for residential home office areas.Safely used band, circular, jig, reciprocating, chop and compound miter saws.Constructed custom built-in bookshelves for residential home office areas.Cut and installed tile and linoleum flooring for residential and commercial buildings.Ordered materials and made material stock recommendations.Operated power saws, planers, jointers, routers and pneumatic equipment.Managed work crews on the construction of residential, commercial and industrial buildings.Repaired and maintained older properties, including renovating flooring, walls and ceilings, installing fixtures and remodeling bathrooms and kitchens.Removed tool marks and surface adhesives after installation to improve project quality.Ordered materials and contacted sub-contractors when needed.Inspected work sites to measure dimensions, lay out work and estimate materials for each job.Recommended options to customers for blending, harmonizing and contrasting colors.Prepared sheetrock, metal and wood surfaces for painting.Refinished household furniture such as desks, chairs, tables and bookcases.Coordinated and completed ongoing routine painting of the exterior and interior of the properties.Operated airless spray equipment and motorized lifts.Cleaned and smoothed all surfaces prior to painting.Monitored paint supplies and properly and safely recycled old paint.Collaborated with electricians, carpenters and mechanics to complete construction projects.Maintained a thorough inventory of paint equipment and supplies.Collaborated closely with designers and clients on painting projects.Operated compressors, striping machines, sandblasters and spray equipment.Covered floors before prepping, priming and painting all surfaces.

September 1998 to April 2000

Aspen Ski Co. Aspen, CO

Caretaker Sundeck Restaurant

Informed supervisor of potentially dangerous electrical equipment and faulty instrumentation.Inspected facility-related manufacturing support systems on a daily basis.Stooped, climbed ladders and lifted heavy loads during set-up for events.Recommended new equipment and maintenance procedures to the facility manager.

Academic Background

1980 Hanover High Hanover, NH

High School Diploma General

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