Customer Service Sales

Tanya Funches

Email: *********@********.***

Address: ***** *. *********** **.

City: Richton Park

State: IL

Zip: 60471

Country: USA

Phone: 708-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tanya Funches

22400 S. Butterfield Rd., #508

Richton Park, IL 60471

*********@********.***

Objective:

To obtain an entry-level Staff Accountant, Tax Accountant, or Bookkeeping position that will utilize my accounting education, experience, financial reporting, and practice experiences to effectively work within a dynamic team environment.

Experience:

Comcast, Tinley Park, Illinois

Billing Specialist/Customer Account Executive: March 2011 to Present

*Utilize general ledger to review and analyze billing discrepancies

*Apply credits, fee waivers and adjustments to accounts as needed

*Process payments and post to customer accounts

*Create payment research tickets for the accounting team to investigate and resolve misapplied payments

*Communicate rate increases and educate customers about future billing

*Work closely with clients during account changes, e.g., disconnects, service plan changes and installations, to make certain customer satisfaction, retention and referrals

H&R Block, Matteson, Illinois

Tax Preparation Associate (Seasonal): December 2011 to April 2012

*Prepare large volume of federal and state income tax returns for individuals, families and small business owners

*Responsible for making certain that highly confidential client information is accurate, properly documented and in accordance with Internal Revenue Service code(s) and applicable government laws and regulations

*Conduct interviews and accumulate data, assess records and advise clients regarding specific strategies for 401(k) plans, IRAs, IRA Roth accounts, and other tax planning options

*Research and prepare appropriate tax forms based on applicable tax codes and calculate tax responsibility in accordance with prescribed rates, laws and regulations

*Enhanced account services, retention and value by promoting audit services, W-2 early access, drop off services, peer reviews, refund anticipation checks, peace of mind service plans and Emerald credit cards; and secured payments for client services.

Robert Half International, Chicago, Illinois

Per Diem Accounting Specialist: January 2008 to November 2008

*Completed five temporary assignments for two large global manufacturers, a diamond and gold retailer, a non-profit organization, and a global marking and communications company

*Performed general accounting functions, consisting of accounts payable, accounts receivable, report preparation, employee corporate card expense account reconciliations, cash management and journal entries

*Prepared, posted and reconciled full cycle accounts receivable, accounts payable, purchase orders, bank statements and over 250 bills/invoices weekly

*Created and revised bi-monthly and monthly financial reports, along with timecard entries and expense analysis; collected and reconciled employee expense reports

The Chicago Tribune Company, Chicago, Illinois

Account Executive: February 2001 to March 2005

*Developed and implemented marketing, business development and account management strategies to increase sales revenue for newspaper display advertising

*Responsible for lead development, contract negotiation, service troubleshooting and account enhancement

*Promoted and negotiated sales for general listings, special editions and inserts to new and existing accounts in financial, retail, construction, non-profit and other market sectors

*Evaluated client advertising needs and budgets, and communicated customized recommendations to achieve the client`s vision

*Negotiated contracts and promoted long-range advertising cross media coverage benefits

*Served as client advocate and liaison to the design, production and other internal departments to ensure quality and timeliness of published advertisements, billing and all services

The Chicago Tribune Company, Chicago, Illinois

Customer Service, Collections and Inside Sales Representative: March 1994 to April 1998

*Provided customer support to mail subscribers and home delivery customers by obtaining, analyzing and verifying the accuracy of order information timely and effectively

*Initiated required action for response to customer service request for order changes including customer information files and communicated changes to appropriate departments

*Assisted Collections team with weekly updates of customer account information and set up arrangements for repayment for past due account balances

*Answered multiple inbound calls, faxes and emails across multiple markets

*Utilized soft sales techniques to assist clients with print advertising needs

*Developed professional relationships, assisted customers in placing products orders, up-sold clients in niche publications, researched and resolved issues and troubleshooting problems

Miles Properties, Incorporated, Marietta, Georgia

Assistant Manager, Leasing Consultant: May 1998 to January 2001

*Responsible for marketing new and pre-owned properties to prospective tenants

*Served as liaison for all public relations and sales situations; worked with new/existing residents to communicate community policies and philosophy effectively

*Maintained profitable operations, i.e., enforced budget/cost controls, resolved rent delinquencies, increased occupancy levels by 11% and maintained fiscal solvency

*Prepared annual operating budget while managing all accounts receivable, rent posting, vendor invoicing and contract negotiations (vendors and contractors)

*Generated weekly and monthly reports for rent, security deposits, late fees, renewal notices, resident refunds, occupancy levels maintenance request, eviction notices, and was responsible for making bank deposits of accounts receivables

*Interviewed prospective tenants, evaluated candidate records and housing backgrounds, and reviewed applications for compatibility and credit worthiness

Education:

Bachelors of Science, April 2010

Governors State University, University Park, Illinois

Major: Accounting GPA: 3.35

Associate of Science, July 2007

Prairie State College, Chicago Heights, Illinois

Major: Accounting GPA: 3.5

Volunteer:

Progressive Community Church, Chicago, Illinois

Finance Committee: May 2006 to Present

*Support the Finance Committee in addition to the Board of Trustees with analysis of church expenses and debt versus income and disburse funds within established policies by the church

*Utilize computerized accounting system to review and approve invoices to make certain proper authorization within the accounting budget

*Prepare journal entries for returned checks, reimbursements, non-sufficient funds checks, interest earned and bank fees, along with transfers between accounts, in accordance with Generally Accepted Accounting Principals

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