Inside Sales Rep

Reginald's InformationLocation: Oceanside, CATitle: Inside Sales RepExperience: 9-12 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2011-07-15 Helpful Links

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REGINALD T SCOTT,

abpx7e@r.postjobfree.com

SUMMARY

I offer an enthusiastic, professional demeanor and positive upbeat temperament with a commitment to personal growth. I have excellent communication skills, both written and verbal, with the ability to multi-task and to exercise sound independent judgment.

EXPERIENCE

Zodiac Pool Systems (5/2008-3/2011) Inside Sales Rep (Customer Service)

Answering phone calls from distributors, provide pricing, product information and availability, order status, shipment tracking, and answer general questions as necessary

Coordinate special requests from customers and Sales Representatives including shipping upgrades, priority order fulfillment, customer accommodations and special handling.

Document customer claims.

Watson Wyatt & Co. (4/2007-5/2008) Customer Service Representative

provide customer service support to participants in regards to their health and welfare benefits and retirement plans.

Respond to customer issues and questions received and ensure proper action is taken, including follow-up.

Act as liaison between plan participants and client contact to ensure proper vendor management at the client level.

Research participant questions, plan and claim issues independently, in a timely manner, and to completion.

Communicate on a proactive basis to both the client and managers.

Buffini and Company (2/2006-10/2006) Mentor Advisor (Customer Service )

Act as liaison and maintain relationship with 300+ Mentors by communicating with them via voice-to-voice contact. Calling each Mentor to determine how they may be helped, articulate their value to the company, and solicit referrals.

Interpret and respond to Mentor inquiries.

Provide high quality service by ensuring timely and accurate resolution of telephone, electronic, and written inquiries from Mentors.

Gather, analyze and present data in the form of activity reports.

Air Products and Chemicals (2/2001-2/2006) Administrative Asst. II

Operate multi-line phone system for all incoming lines of the company's 3 divisions, 100+ internal phone extensions, receiving and relaying all income phone calls.

Greet and assist all incoming visitors and customers. Educate all new visitors of the strict safety guidelines while at the facility.

Assist in giving monthly safety lectures to the department.

Provide administrative backup support to all departments as needed: preparing spreadsheets; gathering and organizing date; and updating various databases.

SOFTWARE: MS Office, Goldmine, Power Point, Nuasis, MCCH, Oracle

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