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Customer Service Manager

Location:
Rancho Cucamonga, CA
Posted:
November 25, 2012

Contact this candidate

Resume:

Tyrone Perera

Email: abpx5c@r.postjobfree.com

Address:

City: Rancho Cucamonga

State: CA

Zip: 91730

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.Executive Chef specializing European Cuisine, including French, Italian and Spanish. Talent for implementing molecular gastronomy and developing complex flavor combinations.

Educational Background:

High School Dipolma from Itt Technical Institute, San Bernardino CA 1/2001 to 9/2012 (computer Network System)

High School Dipolma from Franklin Career college, San Bernardino CA 1/2001 to 11/2012

High School Dipolma from Academy pacific Business College, San Bernardino CA 1/2001 to 11/2012

High School Dipolma from apprentice ship Board, San Bernardino CA 1/2001 to 11/2012

Job History / Details:

Summary

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.Executive Chef specializing European Cuisine, including French, Italian and Spanish. Talent for implementing molecular gastronomy and developing complex flavor combinations.

Highlights

Staff development talent

T.I.P.S. certified

Customer-oriented

Strong leader

Full service restaurant background

Honed marketing skills

Supervisory skills

Bilingual in []

Employee recruitment expertise

Hiring and training

Stable work history

Operations management

Adaptable

Proven sales record

Culinary arts education

Accomplishments

Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales by [] percentage from previous year.Efficiently operated two high volume restaurants with a combined staff of 120 culinary and restaurant professionals.Recognized as one of the top ten Restaurant Managers in a 30-store chain in the east coast region.

Experience

January 2009 to March 2012

Denny's Rialto / sanbernardino, CA

General Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards.Built sales forecasts and schedules to reflected desired productivity targets.Performed restaurant walk-through to gouge timeliness and excellent service quality.

Regularly updated computer systems with new pricing and daily food specials.Managed accounts payable, accounts receivable and payroll.

December 2001 to April 2012

Quiznos Subs Fontana / Montclair, CA

Owner / Operator (Multi Unit)

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Developed and maintained exceptional customer service standards.Increased weekly revenue by [] percent.Improved annual productivity by [] percent.

Counseled and disciplined staff when necessary.Managed accounts payable, accounts receivable and payroll.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

October 1997 to October 2001

Panda Management Ontario CA/ Hesperia, CA

General Manager (Training Manager)

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Increased weekly revenue by [] percent.Improved annual productivity by [] percent.Scheduled and directed staff in daily work assignments to maximize productivity.Managed accounts payable, accounts receivable and payroll.Worked closely with the chef and cooks to determine menu plans for special events or occasions.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Regularly updated computer systems with new pricing and daily food specials.Counseled and disciplined staff when necessary.

May 1991 to June 2001

Houston's Restaurant Manhattan Beach, Ca

kitchen Manager

Grand opening Houston's First restaurant in California and woodland hills. This is high volume restaurant (4.1Mil). Prepared correspondence, accounting and financial documents for analysis.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.

Education

2012 Itt Technical Institute San Bernardino, CA

Associate of Science computer Network System

[] GPA Continuing Education in []Minor in []Coursework in International Finance, Statistics and Microeconomics.

2008 Franklin Career college Ontario, CA

Diploma electronics / Computer Hareware

[] GPA [] Academic Achievement Award With Honors.Graduated in top [] percentage of class.Training in Call Center Technology.

1994 Academy pacific Business College North Hollywood, CA

Diploma Hotel and restaurant Management

Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing. Coursework in International Finance, Statistics and Microeconomics. Continuing education in Business Administration and Hospitality

1984 apprentice ship Board Colombo,

Bachelor of Arts Culinary Arts

Coursework in International Finance, Statistics and Microeconomics. Specialized in [] Baking Assistant CertificateCoursework in Pastry ArtsClasses in Restaurant and Facility OperationsCourses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine



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