Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Knoxville, TN
Posted:
November 25, 2012

Contact this candidate

Resume:

Mahmudul Choudhury

Email: abpx4n@r.postjobfree.com

Address:

City: Knoxville

State: TN

Zip: 37919

Country: USA

Phone: 973-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly Motivated Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Educational Background:

High School Dipolma from Kean University, Union City NJ 1/2001 to 6/2010 (Management)

High School Dipolma from Essex County College, Union City NJ 1/2001 to 11/2012

Job History / Details:

Executive Summary

Highly Motivated Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Core Qualifications

Operations management

New business development

Inventory control

Expense control

Skilled negotiator

Supervision and training

Staff training

Communication skills

Salary structure/compensation analysis

Computer-savvy

Calm under pressure

Complex problem solving

Revenue and market expansion

Interpersonal skills

Contract Negotiations

Leader

Cost reductions

Professional Experience

May 2011 to Current

Enterprise Rent-A- Car Alcoa, TN

Management Trainee

Sales

Financial management

Marketing and Logistics

Daily Income

Maintain friendly and professional customer interactions.

Share product knowledge with customers while making personal recommendations.

Trained in negotiations and time management.

Resolve customer complaints by refunding money and adjusting bills.

Determine merchandise price schedules and discount rates.

Generated monthly and annual sales reports.

January 2011 to April 2011

National Contracting center Knoxville, TN

Marketer

Market Life Insurance and Medicare Supplements.

Offer new product to Agents and prepare new contracts.

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

Jumped in to fill gaps for on call rotation when necessary.

Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.

July 2010 to January 2011

Exclusive Footage New York, NY

Manager

Delivered excellent customer service by greeting and assisting each customer.

Hired and trained all sales staff for new store location.

Monitored customer preferences to determine focus of sales efforts.

Generated monthly and annual sales reports.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Fulfilled customer shipping needs using UPS and USPS methods.

Maintained daily record of all transactions.

Trained staff to deliver outstanding customer service.

Analyzed marketing information and translated it into strategic plans.

Contributed to merchandising ideas at team sale meetings.

July 2004 to June 2010

Brownstone House Paterson, NJ

Waiter

Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events with over 1500 guests

Communicated with customers regarding orders, comments, and complaints

Education

2010 Kean University Union, NJ

Bachelor of Science Management

2008 Essex County College Newark, NJ

Associate of Science Business Administration



Contact this candidate