Customer Service Administrative Assistant
Resume:
Jaimee Drayton
Email: ********@**********.***
Address:
City: Rincon
State: GA
Zip: 31326
Country: USA
Phone: 912-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Committed and self-motivated Administrative Assistant with exceptional customer service and decision making skills. Experienced in Office Management, strong work ethic, professional demeanor and great initiative.
Educational Background:
High School Dipolma from Ashworth University, Norcross GA 1/2001 to 11/2012 (Management)
Job History / Details:
Career Overview
Committed and self-motivated Administrative Assistant with exceptional customer service and decision making skills. Experienced in Office Management, strong work ethic, professional demeanor and great initiative.
Skill Highlights
Schedule management
Problem resolution
Self-starter
Deadline-oriented
Microsoft Office
Spreadsheet development
Report analysis
Reservations/Concierge
Staff motivation
Employee training and development
Insurance processing
Data Entry
Processing Financial Paperwork
Multi-Line Phone System
Core Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed employee accident/incident paperwork accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving guest problems to maximize efficiency.
Training
Successfully assisted Operations Manager and Safety Officer with training materials, documentation for new-hires. Ensuring each training class ran smoothly while minimizing errors and generating superior results.
Social Media
Successfully set-up and managed company website and facebook page.
Employee Management
Maintained and provided HR manager with employee new-hire packets.
Professional Experience
July 2009 to Current
Old Town Trolley Tours Savannah, GA
Director of First Impressions/Administrative Assistant
Maintained detailed administrative and voucher and finance procedural processes to improve accuracy and efficiency.
Respond to daily inquires from prospective guests, mail/email out trolley tour information.
Answer guest/client/vendor calls on multi-line phone system, transfer calls to appropriate departments.
Access guest complaints and seek to resolve their issues.
Process daily finance recap paperwork
Organize and enter voucher data from 6 different vendors, send monthly spreadsheets to corporate offices.
Train new-hires on inter-office procedure.
February 2005 to May 2009
Savannah State University Savannah, GA
Office Manager
Coordinated all department functions for team of advisors.
Reported directly to the Department Coordinator.
Coordinated meetings with students and their assigned advisors.
Improved efficiency by completing tutor schedules to address specific student needs.
Lengthened computer lab hours to best accommodate our students and improved student success.
Typed minutes from each staff meeting.
Ordered and distributed office supplies.
Distributed mail to appropriate advisor.
Completed student intake interviews, accessed their need for the program and assigned an advisor.
October 2002 to May 2005
Sitel Corporation Garden City, GA
AMEX Inbound Customer Service Agent
Answered inbound calls from customers to identify their account questions and take payments.
Successfully communicate American express credit card account policies and procedures.
Maintained perfect scores on quality assurances critiques
Quickly promoted as a team leader.
Trained new representatives, assisted with difficult calls.
Conducted AM motivation/spiff incentive meetings.
Communicate with floor managers, regarding employees.
Counsel employees on low QA scores, suggest ways to improve call success.
Education
2013 Ashworth University Norcross, GA
Associate of Arts Management
Honor Student
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