Manager Customer Service

Title:Donald Boyer

abpwui@r.postjobfree.com

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: WA

ZIP:

CANDIDATE ID: 2868305

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 425-***-****

EMAIL: abpwui@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: sale, inventory, payroll, retail, law, expense, market, cash,

forecasting, presentation, divorce, credit, forecasting, forecast, marketing, penetration,

product, regional, aids, health

REVISION: 08-SEP-02

RESUME:

13725

Rick Boozell 19717 Bothell Everett Highway, #107

Bothell, WA 98012 425-***-**** abpwui@r.postjobfree.com Rick Boozell

19717 Bothell Everett Highway, #107

Bothell, Washington 98012

Home: 425-***-****

Cellular: 425-***-****

abpwui@r.postjobfree.com

1999

- Present

Mervyn's of California

(Subsidiary of Target Corporation, Minneapolis, MN)

Store Manager, Everett, WA

In August of 1999 I requested a transfer from Target of Grand Junction,

Colorado

to Target in the Seattle, Washington, while in the process of a divorce. At

that

time there were no Pacific Northwest lateral positions available within

Target,

however, there were positions available within Mervyn's, a subsidiary of

Target

Corporation. I was recommended for this transfer by my District Manager, and

Spoke Vice President. In October 1999 I was assigned the Everett, Washington

Mervyn's store. This is a 120,000 sf, $15 million annual sales department

store. Directly reporting to me are four executives, and the HR manager.

Average non-exempt staffing is ten supervisors and 100 employees.

I am directly responsible for all aspects of this store: P&L, staffing,

execution of company programs, merchandising, operations, training,

development,

and customer service.

Both Mervyn's and Target assign point scores to each store based upon

individual

store performance of eleven key categories: sales, credit penetration,

replenishment, district manager evaluation, weekend hours, guest service,

payroll control, expense control, shortage control, individual contribution,

and

hourly turnover. Taking over this store at 1999 year-end, this store scored

52

of 100 points (an unacceptable rating), and one of the lowest scores in the

company, consisting of 200 stores nationwide. Through the first six months of

2000, we have restructured our staff and developed a goals oriented workplace.

We have achieved a score of 76 (Satisfactory Plus rating). This is a 46%

increase in overall performance. Of the eleven categories, seven have

significantly been improved over the last six months, two will not be

evaluated

until the end of the year (shortage control and individual contribution) and

all

categories continue to improve:

19992000 Variance

Credit 84.2% of goal109.7% 25.5 pp increase

Replenishment 0 of 55 of 5 +1000%

District Mgr. Review 2.3 of 53.2 of 5 +39%

Weekend Hours 78% of goal95% 17 pp increase

Guest Service 5 of 106 of 10 +10%

Payroll Control 7 of 109 of 10 +29%

Expense Control 97.9% of goal115.6% 18 pp increase

Total Store 5276 +46%

I report directly to the district manager for the state of Washington. A

district of thirteen stores. My relationship with him is very good and open.

He is in my store twice each month to status and review store performance.

Target Stores

(Subsidiary of Target Corporation, Minneapolis, MN)

Eighteen Total Years

2/98

-9/99Store Manager, Target #93, Grand Junction, Colorado

I was promoted and transferred from Kansas City to Grand Junction, Colorado as

store manager of this 100,000 sf, $35 million annual sales general retail

store.

I was responsible for all aspects of this large volume store. Directly

reporting to me were eight executives, and total store staffing averaged 200

employees. My direct reports were: Customer Service Manager, Team Relations

Manager, Logistics Manager, Merchandise Flow Manager, Softlines Merchandise

Manager, two Hardlines Merchandise Managers, and the Assets Protection Manager.

While at this store we achieved a Golden Contribution Award (achievement of

all

key financial goals: Sales, Gross Margin $ and %, and Expense Control), and

earned an outstanding total store score (90 of 100) points, the two most

prominent store accomplishments possible. My spoke director recognized me as

a

tenacious and passionate leader in driving better in-stocks for our

district and spoke of 100 stores. I reported directly to a district

manager and assisted him with several district committees: Sales, Good

Neighbor, and Community Grants. I was also used as LEAD (Leadership Training

Academy) assessor for high potential executives, and was also a district

trainer, and developed two of my direct reports to eventually become Target

store managers. I was recognized by my peers as the Best Team

Player in 1999. This district consisted of twelve stores in Colorado,

Idaho and Washington. My relationship with him was very good, and I received

his highest recommendation upon my request to transfer to the Pacific

Northwest.

8/97

-2/98Executive Team Leader

of Operations, Overland Park, Kansas - SuperTarget

I was internally recruited and transferred to open this 180,000 sf, $60

million

grocery and general retail sales superstore. Directly reporting to me were

five

executives heading Guest Services, Cash Control, Replenishment, Inventory

Control, Merchandise Presentation, and Building Maintenance. I also

controlled

store sales forecasting, payroll allocation, and store expenses. Indirectly

reporting to me were twelve other executives, 30 supervisors and over 500

employees. I reported directly to the store manager as his key assistant.

Our

team was recognized for Best Store Opening . Our RISK

Analysis score of operations control was noted as one of the best ever

for a new store opening.

6/97

-8/97Executive Team Leader

of Operations, Lawrence, Kansas SuperTarget

I was promoted to this position from within the store. I held this position

for

two months as an "in-training" position in preparation for the opening of the

SuperTarget store in Overland Park, Kansas in August 1997.

4/96

-6/97Executive Team Leader

of Logistics, Lawrence, Kansas - SuperTarget

I was promoted to this position from within the store. I was directly

responsible for all merchandise receipts, both grocery and general

merchandise,

total store replenishment and warehousing, and all shipping/transferring.

Reporting to me were three executives. Eight other executives indirectly

reported to me on this team of 300 employees. I reported directly to

Executive

Team Leader of Operations.

While in this assignment I was asked to take on the district resource

assignment

for all SuperTarget stores (Nebraska, Kansas, Utah, and Iowa) this included

continuing the development of SuperTarget metrics, and training materials. I

was also used as a district trainer for continuing education, and newly hired

executives. Other assignments while in this position were sales and payroll

control, contracts, and building services.

5/95

-4/96Merchandise Flow Team Leader, Lawrence, Kansas - SuperTarget

I was internally recruited, promoted and transferred from Seattle, Washington

to

Lawrence, Kansas to open this 160,000 sf $40 million grocery and general

retail

sales store. This was the 2nd SuperTarget store to open in the chain. March

of 1995 was Target's first entry into grocery sales in a super center format,

in

Omaha, Nebraska. My team was directly given the project of developing the

grocery replenishment, and receiving manuals and "best methods" while opening

this first prototype store.

Reporting directly to me were 8 supervisors, heading merchandise receipts for

grocery and general merchandise, total store replenishment, and warehousing.

I

reported directly to the Executive Team Leader of Logistics. Our team was

recognized for Best Store Opening .

10/94

-5/95Merchandise Flow Team Lead, Target, Lynnwood, Washington

I was promoted to this position from within this store. Our team was noted

as

the most productive teams in the district. Hourly turnover was also one of

the

best in the company.

1/92

-10/94Flow Area Manager, Target, Lynnwood, Washington

I returned to Target after two years with Prudential Insurance. At this time

I

had also returned to college to finish my degree. This was an overnight

position.

9/88

-4/89Operation Manager, Target, Tacoma, Washington

I was promoted to this position from within the store. I was responsible for

all operations aspects of this large volume store: Customer Service

departments,

cash control, inventory receipt and storage, P&L, sales forecasting, payroll

control, building maintenance, and contracts. Directly reporting to me were

two

executives, the customer service manager and receiving manager. I reported

directly to the store manager. I left this position and Target in April of

1989

to work for Prudential Insurance as a change from retail sales.

5/88

-9/88Customer Service Manager, Target, Tacoma, Washington

I was internally recruited and transferred from Ames, Iowa to Tacoma,

Washington

to open this store.

I was the training Customer Service Manager for the Pacific Northwest as we

opened this new market for Target stores in Washington and Oregon. My

responsibilities included coordinating the training of the new Customer

Service

Managers for this market opening and opening my store in Tacoma, WA. This was

an assistant store manager position and I reported directly to the Operations

Manager

.

8/87

-5/88

Customer Service Manager, Target, Ames, Iowa

I was laterally transferred to this position. This was a career development

move within this same store.

Assistant store manager position. This was an assistant store manager

position

and I reported directly to the Operations Manager.

9/86

-8/87Receiving Manager, Target, Ames, Iowa

I was promoted and transferred to this position. I was responsible for

inventory receipts, sales floor replenishment, inventory control, merchandise

charge backs and transfers in this small volume Target store. Achievement of

ten 100 point performance awards, given to the top 10% of all stores. This

was

an assistant store manager position and I reported directly to the Operations

Manager

.

2/86

-9/86

Area Manager, Target, West Des Moines, Iowa

I was promoted to this position from within the store. I was responsible for

all replenishment and inventory control responsibilities in this very large

volume store. Achievement of four 100 point performance awards, given to the

top 10% of all stores. I reported directly to the Receiving Manager.

10/78

-3/85

Non-Exempt Positions, Target, Des Moines, Iowa

Receiving, offices, charge backs, dock, various sales floor positions, toys

supervisor, Health and Beauty Aids Department Manager.

Other Work Experience:

4/89

-4/91Prudential Insurance Company of America, Lynnwood, Washington

After eleven years with Target I accepted an insurance agent position with

Prudential. Position responsibilities included marketing, developing sales

presentations, closing and account management for both family and business

clients. While in this position I achieved RBC (Regional Business Conference)

twice, Silver award for Property and Casualty Sales, and was promoted to Sales

Manager.

6/92

-6/94Director

of Christian Education, Open Door Baptist Church, Lynnwood,

Washington

I reported directly to the Sr. Pastor of this Church. I was responsible for

leading an entirely volunteer staff of teachers in the infant, toddler,

preschool, and elementary divisions of this 400 member church. This involved

selection of teachers, their training, curriculum selection for Sunday

morning,

Sunday evening and mid-week classes. Other departments reporting to me were

the

hospitality teams and cash control.

I also taught adult church classes, and upon receiving my degree, instructed

for

one year at Open Door Bible College, and preached on occasion in the absence

of

the sr. pastor.

Education:

Open Door Bible College,

Lynnwood, Washington, Pastoral Diploma1994

Emphasis on Education and Church Administration

Faith Baptist Bible College,

Ankeny, Iowa

Pensacola Christian College,

Pensacola, Florida

Personal:Born February 26, 1962

Divorced and Re-Married, 4 children, and 2 step children

6'1", 190 lbs.

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