Customer Service High School

Marita Booker

Email: ********@**********.***

Address:

City: Saint Joseph

State: IL

Zip: 61873

Country: USA

Phone: 217-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated and reliable office administrative professional with positive focus on Customer Service skills providing 6 years of executive-level support. Skill Highlights q Schedule management q 52 WPM q Problem resolution q Meeting Mgmt. q Deadline-oriented q Event Mgmt. q Microsoft Office q Detail oriented q Report analysis q Agenda preparations for board meetings q proofreading q Preparation of Minutes q Public speaking q Telephone skills q Motivational speaking q Motivated Self -Starter Core Accomplishments Calendaring q Planned most meetings for Board of Directors q Scheduled workshops and trade shows q Process Improvement q Oversaw implementation of new phone system which resulted in more cost-effective service. q Research q Investigated and analyzed client complaints to identify and resolve issues. q Contributed to Articles q Multitasking q Demonstrated proficiencies in telephone, e-mail, fax. q Oversaw registration desk during events high-volume environment. q Customer Service q Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. q Administration q Performed administration tasks such as filing, developing spreadsheets, faxing reports.

Educational Background:

High School Dipolma from Newton Community High School, Newton IL 1/2001 to 5/1986 (General Studies)

Job History / Details:

Career Overview

Motivated and reliable office administrative professional with positive focus on Customer Service skills providing 6 years of executive-level support. Skill Highlights q Schedule management q 52 WPM q Problem resolution q Meeting Mgmt. q Deadline-oriented q Event Mgmt. q Microsoft Office q Detail oriented q Report analysis q Agenda preparations for board meetings q proofreading q Preparation of Minutes q Public speaking q Telephone skills q Motivational speaking q Motivated Self -Starter Core Accomplishments Calendaring q Planned most meetings for Board of Directors q Scheduled workshops and trade shows q Process Improvement q Oversaw implementation of new phone system which resulted in more cost-effective service. q Research q Investigated and analyzed client complaints to identify and resolve issues. q Contributed to Articles q Multitasking q Demonstrated proficiencies in telephone, e-mail, fax. q Oversaw registration desk during events high-volume environment. q Customer Service q Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. q Administration q Performed administration tasks such as filing, developing spreadsheets, faxing reports.

Professional Experience

August 2006 to November 2012

Central Illinois Rental Property Prof. Champaign, IL

Administrative Assistant/Coordinator

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Coordinated meetings with other committee chairs served as main liaison between membership and board of directors.

Managed data base for membership and company files using e-forms and hard copy filing system.

Contacted members to discuss status of membership to ensure account resolution.

Updated membership accounts and information on an as needed basis.

Created databases and events, meeting, attendance, reports, & spreadsheets to improve member retention & reporting accuracy.

Managed incoming and outgoing calls for not-for-profit by keeping an electronic phone log.

Scheduled and confirmed and attended committee meetings for Board of Directors and committee chairs when requested.

Increased meeting efficiency by developing meeting agendas.

Maintained and organized contact information in master database.

Coordinated new member processes with board of directors and prepared member packets for prospective members.

December 1985 to Current

Keyboard Connections Saint Joseph, IL

Piano Teacher

Taught interesting course plans to meet musical, intellectual and social needs of students.

Used variety of teaching techniques to encourage student critical thinking for piano lessons

August 2006 to December 2006

IGA Saint Joseph, IL

Cashier

Prevented store losses using awareness, attention to detail and integrity.

Trained 1 new employee while I was employed

Worked as a team member performing cashier duties, product assistance and cleaning.

September 1998 to August 2006

Marita's Day Care Saint Joseph, IL

Daycare Provider

Disciplined children and recommended other measures to correct behavior.

Read stories to the children and taught them painting, drawing and crafts.

Carefully monitored children's play activities.

Incorporated music and art activities to encourage creativity and expression.

Offered detailed daily reports that outlined each child's activities.

Carefully identified warning signs of emotional and developmental problems in children.

Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.

October 1996 to April 1997

American General Finance Champaign, IL

Customer Service Rep

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Kept abreast of rapidly evolving technology.

Regularly sought opportunities to up sell and add on additional merchandise.

High focus on quality customer service

Education

1986 Newton Community High School Newton, IL

Diploma General Studies

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