Customer Service High School
Resume:
Julie England
Email: ********@**********.***
Address:
City: Sedalia
State: MO
Zip: 65301
Country: USA
Phone: 660-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Driven and compassionate professional with 25 years hands-on experience in fast-paced residential and Working/Activity environments. Accountable and responsible with a strong focus on Client safety and wellness. Team-oriented with strong track record of establishing solid relationships with clients, co-workers, administration and outside Results-oriented with diverse background in Property management and customer service. Dedicated to providing excellent service and making operational and procedural improvements.
Educational Background:
High School Dipolma from Diamond, Diamond MO 1/2001 to 5/1977 (General)
High School Dipolma from Cambridge Community College, Diamond MO 1/2001 to 11/2012
Job History / Details:
Professional Profile
Driven and compassionate professional with 25 years hands-on experience in fast-paced residential and Working/Activity environments. Accountable and responsible with a strong focus on Client safety and wellness.
Team-oriented with strong track record of establishing solid relationships with clients, co-workers, administration and outside
Results-oriented with diverse background in Property management and customer service. Dedicated to providing excellent service and making operational and procedural improvements.
Qualifications
Kind and empathetic Energetic
Culturally sensitive
Ability to handle/resolve problems
High level of cleanly
maintenance
Non-smoker
Reliable, punctual and committed to consumers
Uses proper sanitation practices
Adaptable
In-depth knowledge of autism
Positive and encouraging
2 years as summer camp counselor
Fast learner
Listening skills
Residential management
Basic clerical knowledge
Calm under pressure
First aid and CPR certified
Crisis Prevention Intervention (CPI)
Behavioral disorders familiarity
Experience
May 2010 to 11/23/2012 12:00:00 AM
Center for Human Services Sedalia, Mo
Direct Support Professional
see attached
September 2006 to January 2009
Grand River Resort Warsaw, Mo
Manager
Managed Resort, Motel and Rv Park. Did all aspects of day to day operations including bookkeeping,reservations, scheduling.
October 1992 to September 2006
New Options Home Princeton, MN
Owner
Care of Developmentally Disabled Adults.Coordinated all department functions for team of 12 employees.Maintained and organized master Resident information files .Acted as first responder for medical emergencies, .Assisted with special events/projects that enhanced the quality of life for residents. Identified family members, social networks, and community systems that need to be included in Individual plans for clients.Prepared records and case files,Understood and adhered to the laws governing Adult abuse reporting;Developed relationships with community referral sources Documented activities and recorded information.Encouraged individuals and family members to develop and use skills and strategies for confronting their supports in a constructive manner.Maintained utmost confidentiality of all residents' information and records in accordance with federal and state requirements.
September 1992 to August 2006
New Options Home Princeton, MN
Co-Owner
Care of Developmentally Disabled Adults.Coordinated all department functions for team of 12 employees.Maintained and organized master Resident information files .Acted as first responder for medical emergencies, .Assisted with special events/projects that enhanced the quality of life for residents. Identified family members, social networks, and community systems that need to be included in Individual plans for clients.Prepared records and case files,Understood and adhered to the laws governing Adult abuse reporting;Developed relationships with community referral sources Documented activities and recorded information.Encouraged individuals and family members to develop and use skills and strategies for confronting their supports in a constructive manner.Maintained utmost confidentiality of all residents' information and records in accordance with federal and state requirements.
Education
1977 Diamond Diamond, MN
High School Diploma General
Cambridge Community College Cambridge, MN
General
References
Jay Grantham
Operations Superintendent
Cargill
O-660-***-**** c- 770-***-****
friend
Kathy Van Gundy
Retired
former supervisor
Dana Andrews
DSP
friend and co-worker
Contact this candidate