Customer Service Sales

Enzo L Masrobattista

Email: abpwss@r.postjobfree.com

Address:

City: Elbridge

State: NY

Zip: 13060

Country: USA

Phone: 315-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

[Welder Fabricator Rigger] with proficiency in MIG, flux and stick welding, drill press,and metal fabrication.MIG welding specialist proficient in using torch, plasma, air sac, stick weld and forklifts. Capable of reading and interpreting blueprints, drawings and diagrams.Skilled Welder with background in industrial design, waste management, material stocking and product shipment.Enthusiastic Welder who is highly responsible and committed to exceeding expectations for each job. Vast knowledge of Fabricating steel structures.

Educational Background:

High School Dipolma from Fayetteville Tech Community Collage, Fayetteville NC 1/2001 to 4/1996 (GED)

Job History / Details:

Summary

[Welder Fabricator Rigger] with proficiency in MIG, flux and stick welding, drill press,and metal fabrication.MIG welding specialist proficient in using torch, plasma, air sac, stick weld and forklifts. Capable of reading and interpreting blueprints, drawings and diagrams.Skilled Welder with background in industrial design, waste management, material stocking and product shipment.Enthusiastic Welder who is highly responsible and committed to exceeding expectations for each job. Vast knowledge of Fabricating steel structures.

Highlights

Expert in stick weldingReading drawings, models and blueprints

Brake press operation

Flux core (FCAW) welding

Sheet metal fabrication

Expert knowledge of 0.35 to 3/32 wiring

Available to work nights and weekends

Available to work extended hours

Safe job site set-up

Power and hand tool operation

Organized and detail-oriented

Certified Welder

Reading drawings, models and blueprints

Fabrication professional

Certified Forklift Operator

Crane/hoist expert

Mathematical reasoning aptitude

Strategic thinker

Shipping and receiving

Safety-oriented

HAZMAT training

Injection molding knowledge

Certified Pallet Jack Operator

Quick learner

Fabrication and installation

Certified Pallet Jack Operator

Natural leader

Exceptional problem solver

Manufacturing background

Flexible schedule

Residential construction

Blueprint reading

Leadership

Demolition

Tiling

Construction machinery operation

Strong communication skills

Roof construction

OSHA Certified

Experience

April 1990 to August 2012

Enzo's Roofing and Remodeling Syracuse, NY

Roofing/Remodeling/Siding

Built and disassembled scaffolds, bracing and barricades.Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation.Assisted skilled workers with construction projects in all phases of rough and finish carpentry.Cleaned all construction areas to avoid hazards.Mixed and laid concrete Installed and repaired roofs, flashings and surfaces.Mixed mortar, plaster and grout according to standard formulas.Removed old roofing materials in an efficient manner.Performed heavy labor such as ditch digging, paving and hauling.Mentored junior team members, providing guidance on proper techniques and safety.Installed, repaired and rebuilt tile, brick and stone surfaces.Completed indoor and outdoor residential and commercial construction projects.Used grouting trowels to apply grout between joints of bricks and tiles.Continually cleaned work areas and equipment.Applied paint to unfinished edges of plastic panels using a hand roller.Cut materials to specified sizes for installation using power saws and tile cutters.Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns.

July 2008 to February 2012

Associated Industrial E.Syracuse, NY

Welder/Fabricator/Rigger

Certified MIG welding all positions Certified STICK welding all positions Observed safety practices and procedures to maintain a safe and clean work environment.Maintained and repaired equipment and facilities.Drilled holes and compared templates to promote quality production.Inspected sheet metal structures and overhauled components.Troubleshot, repaired and serviced hand tools, power tools and other machining equipment.Met company standard times and individual productivity goals consistently.Cut, shaped, and bent metal plates, sheets, tubes and structures.Analyzed all required blueprints, drawings, work orders and sketches to correctly fabricate and install products and parts.Measured work piece dimensions to determine machine operation accuracy.Oiled machines, dies and work pieces and conducted other routine maintenance.Installed, altered and repaired sheet metal products and equipment, including ducts and hoods for HVAC systems.Accurately selected gages and types of sheet metal and non-metallic material.Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.Detected faulty operation of equipment and defective materials and promptly resolved issues.Skilled with gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding and submerged arc welding.Fabricated shop parts directly from blueprints.Bolted, clamped and tack-welded parts to secure components prior to welding.Used arc, gas-shielded arc, submerged arc and gas welding equipment to weld [] parts.Blew out machines, checked welding leads and wiring and changed filters for preventative maintenance.Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.Salvaged and rebuilt parts whenever possible.Operated robotic cells machinery.Used MIG gun arc to melt and deposit metal from electrode to workpieces.Welded in flat, horizontal, vertical and overhead positions.Removed and repaired unacceptable welds with an air arc and grinder to meet quality guidelines.Inspected welds and checked that critical measurements met specifications upon completion.Examined the structure and texture of parts to detect imperfections.

March 2007 to July 2008

Tessy PLastic Elbridge, NY

setup tech/material handler

Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Actively suggested operational improvements to enhance quality, improve production times and reduce costs.Adjusted machine feed and speed if machine malfunctioned.Changed equipment over to new product.Helped achieve company goals by supporting production workers.Started machine operations by inserting control instructions into control units.Maintained proper stock levels on a line.Inspected finished products for quality and adherence to customer specifications.Worked with managers to implement the company's policies and goals.

January 2001 to January 2007

JPW Structural E.Syracuse, NY

Welder?fabricator

Certified MIG welding all positions Certified STICK welding all positions Assembled structural forms such as boiler parts and pressure vessels.Observed hydrostatic and dimension tolerance tests to evaluate weld quality and conformance to specifications.Removed rough spots from work pieces with portable grinders, hand files and scrapers.Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.Detected faulty operation of equipment and defective materials and promptly resolved issues.Skilled with gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding and submerged arc welding.Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.Fabricated shop parts directly from blueprints.Bolted, clamped and tack-welded parts to secure components prior to welding.Blew out machines, checked welding leads and wiring and changed filters for preventative maintenance.Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.Salvaged and rebuilt parts whenever possible.Interpreted verbal and written instructions from work orders and welding blue prints.Used MIG gun arc to melt and deposit metal from electrode to workpieces.Maintained correct length of arc and speed of movement to form specified depth of fusion and bead.Welded in flat, horizontal, vertical and overhead positions.Removed and repaired unacceptable welds with an air arc and grinder to meet quality guidelines.Chipped off excess weld, slag, and spatter using hand tools.Inspected welds and checked that critical measurements met specifications upon completion.Examined the structure and texture of parts to detect imperfections.

January 1998 to January 2001

Golden Communications Syracuse, NY

Sales Associate

part owner Voicestream cell phones Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.Delivered excellent customer service by greeting and assisting each customer.

Education

1997 Fayetteville Tech Community Collage Fayetteville, North Carolina

GED GED

Completed 1 year GED course in Two months Graduated top of class and received 2 year collage scholarship but moved back to new York

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