Manager Sales

OBJECTIVE: To obtain a position as a Front Desk Supervisor.

EXPERIENCE

**** - ******* ********** ********** ****** &

SPA Miami, Fl

Front Desk Supervisor

> Assure guest expectations are exceeded through proper employee

training.

> Assist guests at check-in and check-out.

> Retrieve incoming calls & operate PBX console.

> Handle special needs and requests.

> Maintain and market promotions and guest programs to increase revenue.

> Operate all relevant aspects of the Front Desk computer system.

> Balance and prepare individual paperwork for closing of shift

according to hotel standards.

> Work closely with Housekeeping, Engineering, Catering, and Sales to

assure groups and special functions are handled smoothly.

2003 - 2006

Front Desk Supervisor MARRIOTT INTERNATIONAL HOTEL

Miami, Fl

> Promoted to supervisor position in less than a year

> Managed daily operations and scheduled staff assignments

> Handle reservations and post room, phone and other charges

> Answer inquires about hotel services, guest registration

> Concierge services

> Keep records of room availability and guests folios

1994 - 2002

Store Manager SIRGANY INTERNATIONAL

Miami, Fl

> Supervised and manage staff to ensure store organization

> Apply marketing strategies to increase sales

> Handle and solve customers complaints

> Concierge services

> Prepare material to train employees

2000 - 2003

Assistant Manager CHEVRON GAS STATION

Miami, Fl

> Handle high volume of money

> Coordinate and deal with vendors

> Create and maintain client relationships

> Improve customer satisfaction

EDUCATION

1992 Miami Dade College

Miami, Fl

> Computer Certification

TECHNICAL QUALIFICATIONS

PERSONAL ABILITIES

> Ability to manage people, good interpersonal and communication skills,

hard worker, team player,

skilled at customer relations.

PC PROGRAMS

> OnQ by Hilton, PMS by Marriott, Fossi, Internet Explorer, Windows,

Outlook, Word, Excel.[pic][pic][pic][pic][pic][pic]

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