Manager General

Greg Blumenthal

Email: abpwqg@r.postjobfree.com

Address: * *********** *****

City: Bordentown

State: NJ

Zip: 08505

Country: USA

Phone: 609-***-****

Skill Level: Director

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GREG BLUMENTHAL

1 Ticonderoga Drive * Bordentown, NJ 08505

609-***-**** (h) * 609-***-**** (c) * abpwqg@r.postjobfree.com

GENERAL MANAGER

Food Service / Corporate Dining / Tourism & Entertainment

Self-directed, vision-driven management professional with an impressive record of achievements in business / revenue growth, expense reduction, and retention in both food service and retail operations. Through 25 years of P&L responsibility developed strong business and financial acumen, coupled with stellar performance in organizational planning, goal development, staff management, and implementation of best practices. Astute trainer with focus on improving service, efficiency, productivity, and performance. Effective communicator and negotiator. Highly skilled chef with deep experience in culinary and baking, cooking trends / techniques, and all aspects of food preparation for a la carte dining, catering, and banquet events. Capable of meeting established standards for quality, sanitation, safety, and service.

Core competencies include:

* General Operations Management

* Strategic Planning & Implementation

* Relationship Management

* Training Development & Facilitation

* Productivity & Efficiency Improvements * Creative Innovator & Leader

* Forecasting & Budget Preparation

* Business & Revenue Growth

* Team Performance Optimization

* Customer / Staff Satisfaction & Retention

PROFESSIONAL EXPERIENCE

RIDE THE DUCKS OF PHILADELPHIA, Philadelphia, PA

GENERAL MANAGER (2009 to 8/2012)

The nation`s largest amphibious tour operator and amphibious vehicle manufacturer, with a fleet of 90+ vehicles carrying over 1.2 million guests per year.

Directed a team of 40 to 50 employees across six locations throughout Philadelphia, generating $4M in gross revenues from sightseeing tours, photography, and third-party partners. Oversaw five direct reports responsible for marketing, public relations, operations, maintenance, and safety. Ensured operational efficiency of a 19 vehicle fleet. Created and administered annual budget of $2.8M. Executed and managed annual business plan. Monitored and analyzed business trends; utilized results to formulate five-year plan for long term development of brand.

* Conceptualized and instituted staff training and award incentive programs, championing increases in staff knowledge, performance, and retention.

* Forged relationships with ticketing partners, driving pre-purchased ticket growth to double digits at brick and mortar attractions and tourism and leading FIT ticket sellers year over year.

* Established and cultivated critical business partnerships with city council, community associations, and industry affiliates in an effort to promote friendly/neighborly relations, represent a knowledgeable presence within the maritime community, and earn respect as a viable business in a major city.

* Built a maintenance and engineering culture focused on excellence, leading to significant reductions in breakdowns from 12 to 2 per year.

ADVENTURE AQUARIUM, Camden, NJ

RETAIL DIRECTOR (2003 to 2009)

The fifth largest aquarium in the nation, with 2M gallons of water and 8,500 animals, featuring hippos, great hammerhead sharks, 4D theater, live shows, and up-close animal experiences.

Managed day-to-day activities throughout retail entity of aquarium including responsibility for $9M in combined retail sales derived from souvenir, concession, catering, photography, vending, and third-party partners. Supervised three direct reports.

* Maintained retail per cap of $3.31 to $3.72 with 68% to 72% profit margin over five years.

* Consistently ranked guest service scores at more than 92% top box annually.

* Led successful negotiations of win-win sponsorships and business agreements that produced $200K in annual income.

SODEXO NORTH AMERICA, Camden, NJ

GENERAL MANAGER (2002 to 2003)

A leading provider of integrated food and facilities management services in the US, Canada, and Mexico, with 125,000 employees across 6,000 sites, and $8B in annual revenues.

Appointed by Sodexo to lead daily operations within cafe and retail store at New Jersey State Aquarium; reported directly President of the New Jersey Academy for Aquatic Sciences. Managed one direct report employed by Sodexo and a union staff of 25 within cafe and retail store. Drafted store layout bubble diagrams to assist union staff in executing in making sure the Top 10 SKU items were always present in the store. Developed new fresh foods menu that exceeded typical attractions concession offerings and guest expectations.

* Grew combined sales from cafe and retail souvenir store to $500K over previous year.

* Revamped souvenir inventory to focus on guest preferences, effectively increasing per cap and items purchased per transaction.

THE FARNSWORTH PASTRY SHOP/CAFE ALA MODE, Bordentown, NJ

GENERAL MANAGER AND R&D CHEF (1997 to 2002)

Combined retail and wholesale pastry shop with addition of ice cream cafe/espresso bar generating a combined $1.5M in annual revenues.

Purchased and grew business from retail pastry shop to wholesale bakery and ice cream cafe. Carried out a variety of managerial tasks, encompassing marketing planning/execution, B2B sales, public relations, financial administration, staff hiring/training, menu development. Performed all functions as executive pastry chef, including research and development.

* Boosted annual revenues from front door pastry shop from $300K to $700K by consistently developing and introducing new specialty and seasonal items.

* Expanded bakery to include wholesale business with 50 accounts generating $400K in annual revenues.

* Performed necessary market analysis to build an ice cream cafe and espresso bar that served sandwiches, fresh salads, and barista beverages, returning favorable CROC in first year. Purchased, renovated, and brought old Victorian home to code; added bathrooms, designed open-air kitchen, selected kitchen equipment, and conceptualized decor throughout cafe.

Previously, worked as Chef/Executive Pastry Chef, Main Street Restaurant & Catering, Rocky Hill, NJ and Princeton, NJ; Executive Pastry Chef, Longwood Gardens, Kennett Square, PA; and Executive Chef, Blackbeard`s Castle Hotel, St. Thomas, U.S. Virgin Islands.

EDUCATION

Associate of Occupational Science, JOHNSON & WALES UNIVERSITY, Providence, RI;

Professional Development

Certified Research Chef (CRC) - Research Chef Association - in progress

Culinology 101 Certificate of Completion 2003

Contact this candidate