Customer Service Administrative Assistant

Sherrie McAdams

Email: abpwpu@r.postjobfree.com

Address:

City: Cleveland

State: OH

Zip: 44111

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative assistant with 12 years of experience with office manager experience added for the last 4 months. Areas of expertise include researching and confirming information needed to complete all burials at current location; research and verification for completion of all memorials ordered for the families; designing and correcting drawings of memorials from manufacturers to locate any mistakes; following through with all aspects of the paperwork flow in the office from start to finish including scanning, attaching, labeling, delivering money in the system to the finish filing. Managing manicurist with 18 years of experience. Areas of expertise include teaching individuals how to maintain healthy nails. The proper way to take care of artificial nail enhancements so as not to get any infections. How to take proper care of their feet and when it is necessary to see a doctor when problems are found.

Educational Background:

High School Dipolma from St. Joseph Academy, Cleveland OH 1/2001 to 6/1982 (General Studies)

High School Dipolma from St Joseph Academy, Cleveland OH 1/2001 to 11/2012

High School Dipolma from Cuyahoga Community College, Cleveland OH 1/2001 to 11/2012

Job History / Details:

Career Overview

Administrative assistant with 12 years of experience with office manager experience added for the last 4 months.

Areas of expertise include researching and confirming information needed to complete all burials at current location; research and verification for completion of all memorials ordered for the families; designing and correcting drawings of memorials from manufacturers to locate any mistakes; following through with all aspects of the paperwork flow in the office from start to finish including scanning, attaching, labeling, delivering money in the system to the finish filing.

Managing manicurist with 18 years of experience.

Areas of expertise include teaching individuals how to maintain healthy nails. The proper way to take care of artificial nail enhancements so as not to get any infections. How to take proper care of their feet and when it is necessary to see a doctor when problems are found.l

Skill Highlights

Administrative support

Attention to detail

Staff motivation

Employee training and development

Self-starter

Deadline-oriented

Microsoft Office

Active Learning

Customer Service

Data Entry

Proofreading

Microsoft Word, Excel, Outlook

Grammar

Customer service-oriented

Spa maintenance

Inventory maintenance

Understands spa services

Attentive to detail

Core Accomplishments

Operations

Collaborated with teams to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including purchasing, inventory, problem solving.

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Operations

Reduced overhead by 10 percentage by eliminating over purchasing of products not being sold on a daily basis.

Expanded client base by 15 percentage through direct referrals

Research

Attended speaking events hosted by OPI to learn more about product line

Customer Service

Served as OPI and ZOYA product line expert.

Professional Experience

February 2009 to Current

Fusions Day Spa Fairview Park, OH

Managing Manicurist

Enhancing product knowledge while teaching clients about new services available. Referring clients to other technicians in salon for other services. Keeping up on inventory.

March 2000 to November 2012

Sunset Memorial Park North Olmsted, OH

Administrative assistant/office manager

Oversaw daily office operations for staff of 18 employees. Provided efficient customer service to clients. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Provided support towards CEO and sales team in managing operation work flow.

March 2006 to February 2009

Markkendall Day Spa Avon, OH

Managing Manicurist

Enhancing manicuring/pedicuring skills

May 2000 to March 2006

Fusions of Westlake Westlake, OH

Managing Manicurist

Enhanced technical skills as a manicurist, while learning new skills for pedicures.

June 1997 to April 2000

Curl up and Dye The Day Spa, Inc. Westlake, OH

Managing Manicurist

Enhanced my skills as a manicurist while learning how to maintain a client database. Reprogrammed the system to eliminate waiting time between clients. Reduced overhead by 10 percentage by eliminating purchases of products that were not being sold on a daily basis. Enhanced clients knowledge of products and how to use them.

June 1996 to June 1997

Sharon's Hair Design Rocky River, OH

Managing Manicurist

Worked one year to learn technical skills needed to become a managing manicurist

Education

1996 Fairview Beauty Academy Fairview Park, OH

Managing Manicurist Nail Technician

General studies of the hands and feet, with detail to muscles, bones and diseases of the nails.

1982 St Joseph Academy Cleveland, OH

General

Cuyahoga Community College Parma, OH

General with business

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