Customer Service Administrative Assistant

Lindsey Geyer

Email: ********@********-*****.***

Address:

City: Sartell

State: MN

Zip: 56377

Country: USA

Phone: 320-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Saint Cloud Technical College, Saint Cloud MN 1/2001 to 5/2006 (Administrative Assistant)

High School Dipolma from Saint Cloud Technical College, Saint Cloud MN 1/2001 to 11/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Excellent communication skills

Planning/Coordinating

Self-starter with professional manner

Highly organized with superior attention to detail

Microsoft Office, Excel, PowerPoint

Employee motivation

Customer Service

Active Learning

5 years experience in a fast-paced, customer-based environment

Core Accomplishments

Data Organization

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Reviewed and updated client correspondence files and scheduling database.

Inventory Management

Managed inventory and office budgeting for supplies for busy office of 20.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Professional Experience

May 2007 to Current

Olive Garden Waite Park, MN

Server

Successfully interact with high volumes of customers on daily basis

Increase customer loyalty through assertiveness and understanding

Consistently praised by management for the quality and timeliness of my work, exemplary customer service, and team-player attitude

Ability to stay calm under a great deal of pressure from multiple areas

August 2006 to July 2007

Viking Beverages Saint Cloud, MN

Administrative Coordinator

Developed new customer relations through telephone contact and sales activity

Improved communication efficiency as primary liaison between departments, clients and vendors.

Created spreadsheets to improve inventory management and reporting accuracy.

Processed accounts receivable and accounts payable.

Managed incoming and outgoing calls for busy office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, point of sale development.

Contacted clients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.

July 2006 to August 2006

College of Saint Benedict Saint Joseph, MN

Temporary Office Coordinator

Scheduled and confirmed appointments for entire psychology team

Planned and executed many aspects of an office move.

Updated patient accounts and information on a daily basis.

Provided efficient customer service to clients.

Maintained and organized confidential client information.

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Education,

2006 Saint Cloud Technical College Saint Cloud, MN

Diploma Administrative Assistant

Dean's List - Fall, 2005

GPA - 3.5

Keywords

Inventory, office supplies, type 75WPM, front desk reception,client relations, executive assistance, Microsoft Office, data entry.

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