Customer Service High School

Kerrie Perry

Email: ********@********-*****.***

Address:

City: Coloma

State: MI

Zip: 49028

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Hartford High School, Hartford MI 1/2001 to 6/1993 (General)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards

Dedicated to process improvement

Strong problem solving ability

Troubleshooting skills

Devoted to data integrity

Conflict resolution proficiency

Employee relations

Experience

November 2011 to Current

Woulfe LLC (Avis) St Joseph, Mi

Car rental agent

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.

February 2003 to February 2006

Lakeland Regional Heath Systems St Joseph, Mi

Diet Clerk

Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

May 2011 to October 2011

Call The Mrs. St Joseph, Mi

Professional Housekeeper

Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.

October 2006 to May 2011

Al-Van Humane Society South Haven, Mi

Secretary

Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all of the local Vets and Animal Control departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who had adopted animals.

Education

1993 Hartford High School Hartford, Mi

GED General

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