Customer Service Manager

Anne Silvey

Email: abpwo3@r.postjobfree.com

Address: **** ***** *****

City: Milton

State: FL

Zip: 32571

Country: USA

Phone: 423-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

5321 Yancy Drive

Milton, Fl 32571

Phone - 423-***-****

Fax - 423-***-****

E-mail - abpwo3@r.postjobfree.com

Patricia Anne Silvey

Objective I am seeking a career opportunity in the Pensacola, FL area. I am currently residing in Chattanooga, TN and have worked as a Unum Billing Coordinator, dedicated to the Univers Enrollment Team for the past 5 years. I have enjoyed working with Univers and with Unum but am in the process of relocating to Florida as soon as possible. Thank you in advance for your time and consideration.

Employment [ 8/1/2005 - Current ] Unum Chattanooga, Tn.

Senior Billing Coordinator

* Support and serve as primary billing contact for National Insurance Partner Accounts.

* Initiate new account Initial Bill call to review specifics and parameters of case including any special billing needs.

* Initiate new account Welcome call to review the Administrative guide with the Plan Administrators.

* Meet with any customer and any corporate partners to review the company`s billing requirements and identify any special or unique billing needs such as files exchanges, paper bills, electronic bills, etc.

* Coordinate unique billing requirements with all internal business partners (Underwriting, Implementation, New Business, IT)

* Coordinate with Underwriting and Implementation to activate all policies at the appropriate time to ensure timely and accurate production of all MultiLife initial bills, and/or determine if the initial bill should be adjusted.

* Review all system generated MultiLife bills for accuracy and make corrections as needed.

* Provide a list of all pending policies to the customer as needed or add pending policies to the initial bill to ensure that the customer receives a complete -accounting- of all expected plan participants.

* Coordinate with the Implementation Manager and the Account Consultant to ensure that the initial bill is delivered per the customers instructions with copies going to the Broker as well.

* Follow up with the Plan Administrator to confirm they have received and understand the initial bill.

* Monitor the case through the implementation process to ensure that no billing problems develop and communicate with the Implementation Manager regarding any potential billing issues.

* Set up and maintain a billing -case file-. Maintain billing information for each account in the Case Tracking System.

* Partner with Billing Reps to ensure that renewal billing, collection and policy administration are handled on a timely basis and oversee that Regional turnaround times are met for commission cut off periods.

* Resolve any billing issues with the individual policy owners.

* Conduct year end audits to assure that commissions paid and premiums received are in balance.

* Conduct monthly audits of the payroll deductions to assure they are accurate and send notification to the Plan Administrators of any changes needed due to cancellation, surrender, etc.

* Phone - 423-***-****

[ 3/2005 - 8/2005 ] World Check Advance Chattanooga, Tn.

Customer Service/Accounts Payable

* Customer service for the walk in customers (cashing checks, payday advances, etc.)

* Accounts payable - processed the payments for the monthly bills and the payroll for the employees of the business.

* Reconciled the monthly bank statements for the business.

* Phone - no phone available - out of business

[ 3/2003 - 1/2005 ] Dollar Tree, Inc. Chattanooga, Tn.

Assistant Manager

* Managed a team of cashiers and stockers for the retail store.

* Payroll - processed the weekly payroll reports and submitted them to Corporate Office.

* Stock Orders - completed the weekly stock orders for my location.

* Bank Deposits - Balanced the money at the end of the night and processed the nightly bank deposit.

* Phone - 423-***-****

[ 7/2001 - 7/2002 ] Memorial Hospital Chattanooga, Tn.

Transporter

* Transported patients for Nuclear Medicine testing, filing medical files and receptionist work for the outpatients.

* Phone - 423-***-****

Education [ 8/2002 - 5/2005 ] Chattanooga State Chattanooga, Tn.

Accounting

* Associate`s Degree

* Graduated with a 3.4 GPA

References Janet Strange coworker/Unum 423-***-****

Diane Sewell coworker/Unum 423-***-****

Kristi Riley coworker/Unum 423-***-****

Ken Goins personal/friend 423-***-****

Summary of Qualifications * Proficient in Excel, Word, Outlook and PowerPoint.

* Work in multiple billing systems such as BEST, CCP, L70, VBCP and CIA

* Meet deadlines, great customer services skills and can multi-task

Contact this candidate