Registered Nurse Customer Service

Cynthia A. Campbell, RN

Email: ********@***********.***

Address:

City: Jacksonville

State: FL

Zip: 32209

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

OBJECTIVE To gain employment with a medical organization as a Registered Nurse for developing my nursing skills and utilizing my quick learning abilities, critical thinking skills and hard work ethics while implementing health care priorities.

Educational Background:

High School Dipolma from Florida State College @ Jacksonville, Jacksonville FL 1/2001 to 5/2011 (Nursing)

Job History / Details:

Professional Summary

OBJECTIVE To gain employment with a medical organization as a Registered Nurse for developing my nursing skills and utilizing my quick learning abilities, critical thinking skills and hard work ethics while implementing health care priorities.

Licenses

Registered Nurse

Skill Highlights

Medication administration

Committed to pediatric nursing

Skilled in conducting physical examinations

Health and wellness

Broad medical terminology knowledge

Flow sheet charting

Professional Experience

October 2011 to Current

PSA Healthcare Inc Jacksonville, FL

Pediatric Private Duty Nurse

Provide safe nursing care to pediatric patients with chronic and/or debilitating health conditions in a home setting.

Duties may include medication administration, charting, G-tube care/feeding, tracheostomy, ventilation and hygiene care.

August 2012 to November 2012

Mollen Immunization Clinic Jacksonville, FL

Immunization Administration Associate (Seasonal)

Independently opened and operated seasonal immunization clinics, while providing sound, ethical and independent decision-making ability consistent with medical protocols.

Cleaned and sterilized instruments and disposed of contaminated supplies.

Maintained patient charts and confidential files.

July 2011 to Current

Aetna Inc Jacksonville, FL

Appeals Nurse Analyst

Accountable for completing and implementation of quality management work plan activities (e.g. quality management committees, audits, clinical reviews, etc).

Evaluates and makes recommendations for corrective actions regarding credentialing events and potential quality concerns.

Implement an all product quality management strategy that meets internal and external constituent expectations for demonstrating quality outcomes.

June 1997 to July 2011

Aetna Inc

Customer Service Professional

Ensure timely and thorough resolution of member, provider, broker, plan sponsor and account manager issues via inbound and outbound call operation.

Maintain a high level of quality.

Resolve all issues delegated from team lead and manager.

Serve as a team resource on proper call and workflow issues, through the coach of the day program.

Handle supervisor calls as needed for customer satisfaction.

Managed escalated issues through the Contact One mailbox and Contact One incoming queue line for brokers, plan sponsors and account representatives while adhering to strict deadlines and reprocessing claims as necessary.

Education and Training

2011 Florida State College * Jacksonville Jacksonville, FL

Associate of Science Nursing

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