Customer Service Management

Richard Healey

Email: *********@********.***

Address: *** ***** ***** **** ******

City: Egg Harbor Township

State: NJ

Zip: 08234

Country: USA

Phone: 201-***-****

Skill Level: Management

Salary Range: $85,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RICHARD HEALEY 609-***-**** (H)

108 South Mount Airy Drive 201-***-**** (M)

Egg Harbor Township, NJ 08234 *********@********.***

CAREER PROFILE:

* Accomplished HR Executive with a strong background in Leadership and Professional Development.

* Experience working across business units and other COE`s in developing core metrics to identify key performance indicators.

* Demonstrated expertise in task analysis and competency management to enhance workforce planning and increase employee engagement

* Recognized for achievements in Talent Acquisition and Talent Management

* Strong verbal & written communication skills.

* Experience in managing budget activities in excess of one million dollars

* Familiar with all aspects of Employment law, Worker`s compensation, and Benefits Administration

* Demonstrated expertise in the areas of customer service training and sales training

Director, Human Resources

Organizational Development

* Developed a management development curriculum, partnering with academic institutions as well as business consulting firms.

* Designed leadership competencies, which were utilized in selection, development and promotion.

* Managed the performance review process.

* Utilized data from performance reviews to determine compensation adjustments, career development, promotions and terminations.

* Worked with senior management as a strategic planning partner in establishing corporate key performance indicators that supported the company mission and facilitated the process of cascading them throughout the organization.

* Designed and delivered training workshops on interviewing skills, team building, communication and leadership, Human Resource policies and practices and performance management.

* Oversaw HR Data Systems and reporting

* Conducted new hire and exit interviews, focus groups; administered employee surveys and analyzed results for presentation to senior management.

Strategic sourcing

* Led the recruiting effort for the largest expansion in company history, tripling the size of the national field sales force from 165 to 554.

* Established a recruitment process which utilized assessment tools and targeted selection interviewing. Monitored all EEO and Affirmative Action guidelines regarding interviewing, selection, hiring and promotion

* Ensured the timely sourcing and recruitment of highly qualified talent.

* Managed an annual recruitment budget in excess of two million dollars.

* Directed the managerial, professional and non-exempt recruiting and sourcing processes, including the internal job posting system.

WORK HISTORY

Intergrated Tech Group, LLC (ITG) June 2012- December 2012

Plymouth Meeting, PA 19462

Bellanori`s,LLC July 2005 - October 2011

Chesterland, OH

Owner/Operator

Montville Plastics January 2004 - July 2005

Parkman, OH

Contract position.

Novo Nordisk Pharmaceuticals October 1998 - December 2003

Princeton, NJ

Director, HR

EDUCATION PENN STATE UNIVERSITY, University Park, PA

M.A., Speech Communications

STATE UNIVERSITY OF NEW YORK, New Paltz, NY

B.A., Speech Communications

PROFESSIONAL CERTIFICATIONS:

1 Meyers Briggs Type Indicator (MBTI)

2 Development Dimensions International (DDI) Targeted Selection

Microsoft Office Suite

Conversational Spanish

PROFESSIONAL AFFILIATIONS:

* Past President. Chesterland Chamber of Commerce

* Past President Atlantic City Kiwanis

* Society for Human Resource Management (SHRM)

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