Customer Service Sales
Resume:
Mary Duhamel
Toronto, Ontario
Tel: 416-***-****
****.*******@******.***
Core Competencies
Deadline driven Good communicator with excellent interpersonal skills Creative problem solver
Discretion and diplomacy skills Undaunted
Employment Experience
June 2012 to present:
THE HULL GROUP, Toronto, Ontario
Personal Lines, Technical AssistantProviding administrative support with VIP Client portfolios to Dept. ManagerUpdating TAM with policy renewals and changing statusResearching auto and home quotations using Compu Quote
July 2011 to June 2012
Insuranceland Inc., Mississauga, Ontario
Personal Lines CSR and SalesFirst line customer service including face to face contact. Preparing policy endorsements as required directly from the Insureds and Producers. Investigating and probing policy issues with various carriers through their portal systems.Generating new business and cross-selling when able, including asking for referrals Composing correspondence as required as well as initiating phone calls.Following up with outstanding abeyances in our Broker Management System (PowerBroker)
December 2008 to October 2010
Ontario Provincial Services (OPS)
Senior Administrative Assistant
Ministry of Health Ministry of Finance IT Global SecuritiesManaging meetings, appointments and conferences for the Manager and Branch. Creating/formatting letters, memos and on-line forms, including scanning and photocopying of documents. Participating in special assignments involving research and the compiling
of information such as: Staffing activities, training and development.Tracking Purchase Orders, PCard reconciliation, budget tracking. Providing general administrative assistance and support to the Programme Consultants.Handling incoming calls from the public on general inquiries as it relates to the Ministry that may involve research on the intra-net.
February 2008 November 2008 (contract)
TD Bank Financial Group: Commercial Banking, Marketing, Human Resources
Senior Administrative AssistantProviding administrative assistance to senior management.Editing and compiling letters and Word documents. Processing expenses and invoices.Managing and organizing conferences, meetings and travel itinerary.Reception duties including: greeting guests and handling telephone inquiries.
January 2007 October 2007 (contract)
Manulife Financial (John Hancock, Distribution)
Department Administrator [reporting to the Vice-President of Sales]Assistant to the Vice President of Sales & Development:Managing and organizing conferences, meetings and travel itinerary.Coordinating and submitting expenses using the concur web-based system.Following up on e-mails requiring special attention.
Department Administrator to the Field and Training department:Assisting with the coordination of work for the department.Processing all invoices ensuring correct G/L accounts as allocated.Maintaining access, security and currency of information on shared tools and databases such as web training tools, survey tools, event databases, and others as assigned.Providing ad hoc administrative support for functional business units who are deploying projects or dealing with peak work situations.
January 2006 September 2006 (contract)
Liberty International Underwriters Canada
Underwriter’s Assistant [Casualty and Excess]Entering new business and updates using the in-house database.Providing general administrative support for underwriting department.Performing uploads and downloads from Insurer web sites or portals. Creating and updating files for new/renewal of insurance policies.
2001 2006
providing high-level office administration: Manpower Services (contract)
Sun Life (CSR), Ontario Cancer Research Foundation, PricewaterhouseCoopers, CIBC
May 2000 July 2001
Insidewire Services Inc.
Administrative AssistantOverseeing the general administration of this web-site/e-commerce development company. Extensive usage of Simply Accounting including: accounts payable/receivable, account collections.Tracking and maintaining special web-hosting services and sales commissions.Assisting with account reconciliation and banking functions.Mediator for employee/employer relations.
1991 2000
AllSeasons Environment Control
Marketing Assistant
Supporting the President with organizing conferences, meetings and calendar management.Assisting with marketing strategies and promotions.Responsible for all facets of general administration to the national sales distributors.Maintaining and updating customer accounts.
Computer Skills
MS Office and Lotus Notes: Word, Excel, PowerPoint, MS Access
Power Broker, TAM (Compu Quote)
Education
2011 The Insurance Institute of Ontario RIBO, CAIB I commencing September 2012
2005 George Brown College Technical Writing
1994 Toronto School of Business (diploma) Micro Computer Business Application
1989 Humber College (diploma) Bookkeeping/Intro Accounting
High School of Montreal, University Avenue, Montreal, Quebec
Grade 12
Hobbies and InterestsActive member of a community literacy program. Enjoy reading and exploring photography
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