Customer Service Quality Assurance

ALTON D. MCNEILL

P.O. Box ****

Lillington, NC **546

Cell: 910-***-****

***********@***.***

OBJECTIVE

To obtain a position in logistics that will effectively utilize my skills and experience in supply, inventory, and transportation management.

SUMMARY OF QUALIFICATIONS

Technical Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Crew Supervisory & Management Experience Able to adapt to various situations and environments

Microsoft 2009, Windows Vista, Mac OS

Customer Service & Relations Hardworking & Dependable Employee

Skilled with Hands-On and Practical Work Applications Leader with Professionalism, Honor & Integrity

PROFESSIONAL CAREER

Equipment Storage Operator Specialist

Logistics Applications Inc

910-***-**** May 2011 – Present

Duties: Served as Equipment Storage and Operations Specialist-Heavy Driver; performing weekly Serviceability Environmental and Physical Security Checks (SEPS) on Left Behind Equipment (LBE) equipment. Assisted the Property Accountable Accesses Visibility Manager (PAAVM) with daily inductions and or re-issue of units equipment; transporting heavy as well as light equipment to and from DOL/MMD, 659th Maintenance and designated unit areas. Assisted with inventorying, uploading and packaging of equipment for retrograde to Central Receiving Point (CRP); down loading Milvans and Connexs. Responsible for operator level PMCS on all maintenance significant items leaving DOL after services has been completed and operating wheeled vehicles and equipment over varied terrain and roadways in support of LBE operations. Assist in the preparations of vehicles for movement/shipment to CRP; checks proper loading and unloading of cargo on vehicles and trailers, secures cargo (including BII if present) against inclement weather, pilferage and damage. Operate vehicle component material handling equipment (MHE), as required for LBE storage and inventory support. Acquire and maintains decals on vehicles and equipment, prepares equipment for storage and transportation; receives, stores, issues and assists in the inventory of equipment and/or materials. Assists in the inspection of equipment for completeness, serviceability, and accountability, receives and verifies part numbers, general quantity or condition, and labeling of items. Responsible for identifing all material received for storage. Places materials to be stored in appropriate location ensuring storage site meets weight capacity, space, and security requirements.

N Transport

CDL Driver (OTR)

Billy Howard

205-***-**** Apr 2010 – Apr 2011

Verify the unloading of shipments to avoid employee theft and fraudulent claims of missing product. Review invoices with customers and obtain shipper and receiver authorizations /signatures. Maintain trip logs reflecting customer locations and distance traveled and fuel costs. Coordinate vehicle inspections and repairs and troubleshoot vehicle malfunctions on the road. Maintain safe vehicle and conditions in compliance with company and highway regulations. Assist with load and unloading of product at warehouse using a Pallet Jack and forklift. Transported materials to various locations with a demonstrated ability to navigate thick city traffic. Adhered to DOT regulations and parking rules to keep violations and parking tickets to a minimum. Inventoried, uploaded and packaged shipments to verify transport load. Load information, date, time, temps when using refrigerator trailers.

Assist. Foreman

Carpentry Co

John Womble

910-***-**** Jul 1997 – Mar 2010

Supervised a 10-man work crew and participated in planning, construction, repairing, plumbing, electrical and carpentry work daily. Planned daily work schedules to ensure proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.

Experienced and versatile in carpentry and woodworking with background in residential and commercial construction and remodeling to include framing, trim, windows, doors, and siding. In-depth knowledge of construction process from material selection, techniques, tools and equipment to quality assurance, cost control, and safety. Accurately read blueprints, project plans, and specifications; determine material needs, estimate costs, and prioritize tasks to minimize production delays. Proven expertise in project/team supervision; excel at communicating with clients, architects, and subcontractors to deliver result within budget and stated requirements. Comfortably negotiate multi-story heights and able to lift more than 75 pounds

Assistant supervisor/ Group leader

Edward Brothers Inc

Dwayne Williams

910-***-**** Jul 1995- Jun 2008

Supervised a 25-man crew on equipment maintenance and management. Coordinated inventories and administrative activities of equipment for audits and inspections. Handled the shipping and receiving reports and trained new crew members on machinery operation and protocol. Maintained timed loads schedule as assigned by customers. Tracked start and finish times for every load. Extensive knowledge of warehouse, order picking and loading activities. Excellent ability to organize product placement and shipments.

EDUCATION & TRAINING

Roadmaster driving school, 2009

Hazmat & Tanker Endorsements

TWIC Card Expire 10 September 2015

Dunn, NC

occupational SAFETY & health admin. training, 2005

Recertification

Edward Brothers Inc., Lillington, NC

occupational SAFETY & health admin. training, 2000

Certification

Edward Brothers Inc., Lillington, NC

Carpentry Journeyman Program, 1997

Fayetteville Technical Community College, Fayetteville, NC

occupational SAFETY & health admin. training, 1995

Forklift Certification

Lillington, NC

High school diploma, 1990

Lakes High School, Tacoma, WA

References

Available upon request

Contact this candidate