Customer Service Administrative Assistant

MARGIE ZAYAS

*** * ***** *** *********, LA *****

337-***-**** ***********@*****.***

OBJECTIVE:

To obtain a challenging position that will allow me to use my extensive skills and experience.

EXPERIENCE:

Northrop Grumman

General Clerk II Fort Polk, LA Mar 2011 – July 2012

40hrs/wkly

Function of Role:

This position requires familiarity with the terminology of the Production Planning and Control Department for Units at South Fort and North Fort. As a General Clerk II, I maintained maintenance management records and selected appropriate methods from a wide variety of procedures, made simple adaptations and interpretations of a limited number of substantive guides and manuals. My responsibility was to receive and process work request; prepare, process and verify data and input into SAMS-IE. I interacted daily with internal and external customers and provided information as requested. I also entered daily employee labor status cards in SAMS-IE and provided support to all other areas as needed.

Greeting and Assisting customers with proper information needed to process request for servicesVerify and ensure proper UIC’s are in place for customers submitting requestSelect the appropriate method/procedure for each taskEntering and processing work orders, posting to individual accounts Contacting customers upon completion of services for timely pick up of completed workCoding and filing documents in an extensive alphabetical fileOperate basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines and computer programs

Elite Investigations New York, NY Oct 2008 – Feb 2010

Administrative Assistant/Accounts Payable & Receivable

50hrs/wkly

Function of Role:

Assisted V.P. of Operations in all daily functions pertaining to the field and administrative operations for Elite Investigations various field agents. Coordinated and managed day-to-day schedule for VP, along with managing various schedules for field agents and projects assigned. Provided support in the development and creation of operational strategies, and policies for field agents. Managed the field agent’s budgets inclusive of accounting practices and general customer service requirements.

Managed all national accounts for executives, including billing.

Organized and verified all daily security coverage with clients and subcontractors. Interacted with subcontractors for security coverage and obtain purchase orders.Provided clients with pricing information for request of specials needs. Reviewed and processed all vendor and subcontractors invoices for payment.Negotiated pricing on all office supplies and handled time sheets’ processing.

Dynamic Resources New York, NY Feb 2007 – Oct 2008

Bookkeeping Assistant

32hrs/wkly

Function of Role:

Performed full accounting cycles using QuickBooks accounting software. Reconciled invoices to accounts payable to insure proper and timely payment to third-party vendors. Responsible for routine checks and corrections to various accounting documents while sorting documents into proper batches according to requirement. Assisted with closing files according to department guidelines and overall acted as assistant to Accounting department to insure proper running of department and responsibilities

Assisted controller with all functions of accounting and bookkeeping.Reviewed and logged in all daily invoices, including stamping, copying and distribution.Input journal entries, processed weekly check runs; helped in monthly accounts payable.Reviewed vendor statements, resolved issues and mailed checks to vendors.

Eastern American Data/Voice, Inc. Queens, NY Dec 2005 - Dec 2006

Customer Service Associate/Accounts Receivable

40hrs/wklyPerformed administrative duties, such as faxing, copying, and filing correspondence.Exhibited exemplary client service; interacted with sales team, consumer and technicians.Coordinated and dispatched technicians; verified all work orders and billed appropriately.Resolved account discrepancies; followed-up on outstanding bills and collections.

Academy Fire Protection Queens, NY Sept 2004 – Dec 2005

Administrative Assistant/ Accounts Receivable

40hrs/wklySet up customer accounts in company database, including posting payments.Scheduled appointments for service and preventive maintenance calls.Handled all billing procedures, mailed out daily invoices and monthly statements.

EDUCATION:

American Training Center, Inc. Forest Hills, NY 2010

Bookkeeping Certificate with QuickBooks and Peachtree

Allegheny College of Maryland Cumberland, MD 1999

Associate of Science Degree

General Studies / Business Administration

QUALIFICATIONS:Proficient in Microsoft Word, Excel, Outlook; QuickBooks Pro, Peachtree, and Adobe. SAMS-IE trained.Bilingual skills in English and Spanish.

REFERENCES: Will Be Furnished Upon Request.

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