Customer Service Quality Control

ALLEN KAWZINSKI

Telephone: 909-***-****

***********@*********.***

Qualifications Profile

I am a dynamic IT Professional eager to contribute exceptional technical troubleshooting and hardware diagnostic skills, expertise towards operational performance and productivity optimization. My experience includes Unix HP-UX, Sun Micro, IBM, AIX, and AS/400 administration and support, proficiency with Linux servers monitoring and support, and VMware ESX.

Proficiency in network planning, analysis, design, installation, and maintenance. Excel in analyzing, testing, installing, troubleshooting and repairing a wide variety of hardware and software applications. Outstanding blend of critical thinking, problem solving, communication, presentation, and documentation skills. Perform hands on break/fix on hardware. Adept at fixing, replacing, and upgrading hardware. Perform firmware updates. Proven skills in IT security, TCP/IP connectivity, disaster recovery planning/back-up solutions, performance tuning, and system optimization. Resourceful and focused self-starter and quick learner; set goals and develop action plans for attainment. Able to quickly adapt to new roles, responsibilities, technologies, and environments. Expert level experience in server hardware, management software, storage technologies and networking. Experience with management of datacenter (colo) systems including serial consoles, and related security mechanisms. Expert level experience with storage technologies, including RAID, SCSI, CIFS (SAMBA, SMB), NFS, SATA, SAS, and fiber channel. Ability to write instructional documentation and convey highly technical ideas in terms regular easy to can understand documentation. Long history of installing rack mounting servers and maintaining servers, replacing all types of hardware (hardrives, motherboards, SISC cards, Power supplies for many different models).

Technical Expertise

Operating Systems/Environments: Linux, Red Hat Enterprise versions 3/4 AS/ES, Fedora, CentOS, Debian, KNOPPIX, SUSE, Ubuntu, HP-UX 9000, 10.20-11x, AIX IBM RS6000, AS400, IBM Mainframe legacy servers, power systems,i5,IBMi, Macintosh, Win3.1,Win95/98, WinNT, Win Me, Win 2000, WIN XP Win Vista, Win 7, and Windows 2003 Server.

Networking: Cisco firewalls ASA 5510 and routers 3600, Cisco and Dell switches, TCP/IP, DHCP, T1-OC3, VoIP, Citrix, VPN, VLAN, Linksys hubs and routers.

Network Monitoring, Management and Troubleshooting Tools: Symmetrix Managent console, Solar Winds Orion NPM, Solar Winds Orion IP SLA Manager, Netflow Traffic Analyzer and protocol analyzer, Nagios.

NETAPP Hardware: NAS FAS 270 and NAS FAS 320,Dell Storage Systems PowerEdge Servers, HP, Fujitsu, and Toshiba. External Sony tape drives, External HP tape drives. IBM tape sub-systems and tape libraries .

Databases: SQL Server 2005 and MySQL.

VMWare: ESX.

Programming: BASH, sed, awk, scripting language.

Applications and Tools: Windows Server Client Applications, Active Directory, DNS, Symantec Corporate Edition, Kaspersky, ClaimWin, Spy Sweeper, Veritas Backup Exec, Arcserve Backup, Shadow backup, Sysmon, Tomcat, Apache, Terminal Server, Putty, FTP, Microsoft Office, Outlook, Exchange Server, FrontSupport, Trac, Veriface login software, and Blackberry Desktop Manager.

Professional Experience

SPI INTERNATIONAL INC., 2008 to Present

Network Administration Rebuild outdated servers with RAID configurations, and backup solutions.Upgrade old switches to cisco 3750-E switches with minimal service disruption.Configure face recognition login software.Install and configure SQL 2005. Setup databases and tables. Run TransSQL (T-SQL) queries. Create SnapShots and Backups. Add or remove users and grant privileges. Install Cisco Aironet 1250 series wireless access point.

Medata Inc., 2000 to 2008

Systems Administrator Applied significant technical acumen and versatility toward designing, implementing, monitoring and supporting Linux servers, AIX servers, Windows servers, and HP-UX server’s production, development and test environments. Relied upon to ensure 24/7/365 uptime and application stability vital to ensuring business continuity. Setup and monitor Cron jobs for HP-UX servers.Install OS and Upgrade packages for HP-UX servers.Demonstrated exemplary leadership talents in training and mentoring junior network administrators on helpdesk programs and system tasks. Independently administered FrontSupport and Trac customer service ticketing systems. Leveraged strong analytical skills to formulate test and document disaster recovery plans for all computer platforms. Cost-effectively compiled and submitted annual budget for systems requirements. Monitor and maintain Linux ASP servers on VMware ESX server environments.

OakWood Enterprise Inc., 1994 to 2000

Personal Protection

U.S. Army, 1989 to 1994

52D--Power-Generation Equipment Repairer

Major duties. The power generation equipment repairer supervises and performs unit, direct support and general support (DS/GS) maintenance functions, including overhaul, and rebuild of power generation equipment, internal combustion engines and associated equipment up through 200KW (except for turbine engine driven generators). Performed unit or direct and general support maintenance on tactical utility, precise power generation sets, internal combustion engines, and associated items of equipment. Supervised lower grade soldiers and provides technical guidance to the soldiers in the accomplishment of their duties. Repairs/overhauls starters, alternators, generators, fuel injectors, voltage regulators switches control circuits, etc. Supervised activities of a section performing unit or DS/GS maintenance on tactical utility, precise power generation sets, internal combustion engines, and associated equipment. Applies maintenance management and quality control including production and quality control in maintenance activities. Note: Did have temporary security clearance at NTC.

Education

VMware Class, 2008

Introduction to Object Oriented Programming in Java, 2008

RH133 - System Administration Red Hat Enterprise Linux 4, 2007

CIS-IN Configuring Cisco Network Devices, 2007

CIS-IN Introduction to Cisco Networks, 2007

SQL-SA SQL Server 2005 System Administration, 2006

Cal Ploy Pomona University, Pomona, California, Computer Science

Contact this candidate