Customer Service Insurance

NATASCHA GREEN

Tel: 647-***-**** Email:*******@******.***

OBJECTIVE:

To work as a representative within an international company assisting them in developing innovative, results oriented solutions to maintain and grow their book of business

PROFESSIONAL EXPERIENCE

KMI BROKERS INC., Mississauga December 2010-Present

Associate Broker/Producer

Producer for new business, created a book consisting of Contractors, Transportation and Home and Auto Clients via prospecting through referrals, cold calls and industry eventsCorresponded with Underwriters regarding new business and renewals for Builders working on residential and commercial construction projectsQuoted major construction companies regarding new projects and new businessReviewed policies, mailed to client, billed business in TAM and followed up on abeyances for endorsements and renewalsOrganized and created a systematic filing system to facilitate easier renewals an service to clients inquiriesCompleted LLQP Licensing in April 2011

PACCAR FINANCIAL SERVICES LTD, Mississauga

Bilingual Insurance Specialist April 2007 – May 2010

Successfully reduced and stabilized loss exposure by 28% within the first year of managing the insurance portfolio Implemented risk mitigation processes that instilled due diligence and allocated responsibilities to credit, collections and the client to avert major re-possession lossesProject managed complex refinancing casesConducted evaluations on insurance providers and provided advisement reports to managementEnsured company policies complied with provincial regulations

HKMB International Insurance Brokers, Toronto

Bilingual Account Assistant, Capital Solutions Department 2006 – 2007

Led the development and implementation of a replacement program for lost Canadian Savings Bond certificates liaising with the Canadian GovernmentProject managed the launch of a title insurance product including the development of a marketing campaignCommunicated with lawyers and security departments within financial institutions regarding estates, wills and stock certificatesResponsible for hiring and training new hires as result of increased sales and need for assistance

AON Reed Stenhouse Inc., Toronto 2005 - 2006

Technical Assistant, Business Risk & Insurance Management Department

Successfully completed RIBO licensing examProject managed the implementation of an audit software program throughout the department to enable audit reporting capabilities Supported business development efforts by preparing industry and financial trend reports on the mining and energy industry for prospective clientsFacilitated negotiations between brokers, insurance companies and clients in their insurance renewalsImplemented standard operating procedures governing insurance renewals resulting in an increase in improved customer service and turnaround times

ACADEMIC CREDENTIALS

Canadian Risk Management Designation, University of Toronto 2008Emphasis on physical and financial means of risk mitigation using insurance and financial methods

Honours Bachelor of Arts Degree in International Studies, York University 2005Emphasis on foreign policy, diplomacy and languages

SKILLS

RIBO = Registered Insurance Broker of Ontario, CRM, working towards CAIB, LLQPEstate Planning and Anti-Money Laundering accreditationComputer literate: MS Office, Excel, PowerPoint, AccessLanguages: fluent in English, German and working knowledge of French

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