Sales Customer Service

Valsa Menon

***-**,***** ******, *********, ON N*T 5Y8

***********@*****.*** 519-***-****

Professional Profile: An energetic and hardworking, customer service orientated financial administration professional with a keen eye for detail; comfortable with and capable of working in a challenging and changing environment with the ability of managing multiple tasks to meet objectives within a time frame. Ability to work well with people at all levels.

FRESHCO- August 2008 to Present:Accounts Receivable – Age wise Outstanding review & monitor for collections, followup with third parties, Accounts receivable reconciliation, credit notes issued in accordance to company's policies,special approvals, receivable reconciliation, credit notes issued in accordance to company's policies, Accounts Payable with reconciliation against proof of delivery, receiving log books, Weekly billing summary, EDS entries, responding to queriesExcellent in EDS, SAP portal, Payroll in Kronos, ADP, Payroll reconciliation, payroll benefits. Ability to maintain confidentiality and dealing with confidential information.Sales forecasting including department wise based on sales trends, past year performance, budgeted sales, seasonsSchedules feeding, reviewing with bugdeted hours, analyzing actual sales/man hour & actual hours, feedback to department managers.Cash handling in office against cash sales, deposits for banks, receipt of cash from banks for office float.Self Starter, organized willing to work independently &team member to achieve organizational objectives.Effective supervisor with excellent communication and interpersonal skills with colleagues.Team Leader- Managing team of twelve subordinates with easeSkilled in training and orientation with company expectations to customer service & SchedulingHonest, analytical approach to critical thinking, hardworking, committed to excellence, Willingness to learn quickly.Excellent Customer Service: Feedbacks from customers, Return Policy, Price Matching, Items wise data & Followups with concerned department managers.Adequate skills in Loss Prevention Audits, in security measures for preventing losses - theft,shrinkage. Good computer skills –Windows7, MS Excel, Word, internet use, learning accounting package-simply accountingFiling Systems: to maintain files of debtors, creditors and payroll data for easy retrievals for queries upto seven years.

Valsa Menon

215-24,Helen Avenue, Brantford, ON N3T 5Y8

***********@*****.*** 519-***-****

JUMEIRAH TRADING CO LTD: Saudi Arabia- September 1997 to January 2008.Payment against expenses incurred, proper allocated to various expense heads, reconciling with General Ledger.Passing journal entries for reversal, payroll,month endReview of receipts and expenses against budgets.Cash collections, deposits in banks. Bank Reconciliations and passing journal entries for necessary correctionsCash Office in charge for receipts of cash, payments accordance to company policies.Monitored Accounts Receivable coordinated with Sales department for deliveries, discount policy, credit notes as per policies and approvalsMonitor Accounts Payable with invoices for payments on time based on delivery date, authorized approvals, clients confirmations.Maintaining Cash Flow requirements with timely review for receipts and payments to ensure liquidityParticipating to prepare budgets with adequate provisions and review actual/ budgeted performancesEducated and advised associates and sales team on accounting principles and practices communicating the importance of timely follow up and adherence to policiesCompleted sales analysis and comparisons to improve sales and enable the sales team to achieve targetsPower Point presentations for sales review performance: Targets vs actuals, supervisor performancesCalculated sales incentive, commission and overtime statements to complete employee’s pay compiled employee time sheets and recorded payrollMaintained fixed asset register to classify and record asset depreciation maximizing resource utilization Managed stock records to analyze each item for purchase, storage and reordering stocks at the right timeConducted physical count of stocks to eliminate errors in recording and handling of stock Skilled in team building and learning and improving skills to maintain highest level in competencies to achieve maximum productivity

J K INDUSTRIES LTD : Mumbai, India -January 1993 to August 1997Sales order processing to invoices after verifying approvals in sales representatives, sales managers, terms and conditions as per company's policies.Invoices entered in computer to subsidiary ledgers and reconciled with general ledgers.Monitored Accounts Receivable agewise for followup of collections, bad debts, provisions for bad debts.

Valsa Menon

215-24,Helen Avenue, Brantford, ON N3T 5Y8

***********@*****.*** 519-***-****

Cash disbursements against accounts payable as per company policies, terms and conditions and authorization for paymentsPetty cash floats for day to day working capital requirements Ratio Analysis for cross verification for company performancesParticipated in regional review of sales and accounting performances using Excel, Power pointPreparing of Sales tax returns, octroi duties as per government regulations.Month end works as a part of team of western region and for a branch office within time.Year End closing journal entries, payroll adjustmentsPeriodic review of physical stocks, discrepancies, with computer records to analyze shrinkage, damages, Bank Reconciliation with necessary journal entries for reversals to match bank/ book records.

DASTUR & NARAYAN- Mumbai, India -January 1991 to December 1992 Book keeping for small clients and preparing their income tax returns. Bank Reconciliation with necessary journal entries for reversals to match bank/ book records. Assisting to audit of small clients as per government rules and regulationsPreparations of sales tax and wealth tax returns.

Education and Training

Certified General Accountant Program(Pace Level Student ) In progress

Diploma in Accounting, Mc Master University 2012

Mentorship Training, Millard, Rouse & Rosebrugh, LLP 2012

Food Safety Certificate, Brantford 2008

Cost Accounting – Final, Institute of Cost & Works Accountant of India 1994

Computerized Accounting Diploma, India 1992

Bachelor of Commerce, Mumbai University, India 1990

References Available On Request

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