Manager Sales

James Guan

Markham, Ontario Tel:1-647-***-**** Email: *****.****@*******.**

PROFILEExtensive experience in Telecommunications industry, excelled in both technical skills and management skills for sales and customer serviceMaster degree in Engineering Management and Bachelor of Radio Technology and Telecommunications Successfully participated and supported companies to achieve sales volume high increaseDemonstrated exceptional analytical skills, problem solving skills and communication skillsEnthusiastic, honest, adaptable, responsible and a strong willingness to continuously learn and grow Work well independently and in a team environment

PROFESSIONAL QUALIFICATIONS

Communication skillsDistinct delivered presentations, proposals, pricing and recommended technical solutionsSuccessfully influenced customers and relevant departments to accept the plan and schedule of projects Clearly and effectively corresponded with both internal teams and customers to match needs and resourcesNegotiated product prices, service fees and teams with customers and reached win-win resultsExcellent interpersonal skills and good listening skills

Management skillsSuccessfully managed more than 40 people to complete a variety of projectsTrained technicians and customers with clear introduction and good time managementControlled and managed a budget of more than one million dollars a yearEffectively supervised contractors and vendors to maintain control of project schedules and costs

Technical skillsProducts experience in telecommunications and information systems with Avaya, Nortel, Philips, Cisco, HUAWEI, Polycom, NEC, Motorola and PanasonicKnowledge of IP telephony, VoIP, H323, SIP, Cell phone, IVR, CTI, PBX, PSTN, VPN and Internet Experience in working with big carriers, such as Bell Canada and China Unicom Proficiency in using computer MS office applications, Internet and Email

Organization SkillsSuccessfully coordinated customers and carriers for the business as a manager in the Service ProviderSuccessfully arranged a Call Centre set up, including networking plan, ordering equipments, civil work, overseeing the installation and acceptance testing

WORK EXPERIENCE

2010.07 – 2011.09 Business Development Manager at QiiQ Communications Inc. Markham, ON, CanadaPerformed business development function for establishing strategic alliances for selling and distribution of the products and solutionsPerformed the sales function for selling the products and solutions and the managed services in designated marketsPerformed supporting to presales and handled customer relationshipParticipated in international trade shows, such as ITW2011 in USA, WYSTC2010 in Beijing China.Performed project process management of clientsCoordinated internal and external resourses to support and serve clients

2010.02 – 2010.04 Technician CONNEX SEE Service Inc. Richmond Hill, Ontario Canada Performed customer support and service for Avaya IP Telephony systems and Nortel telephony systemsPerformed installation and test of Avaya IP Telephony systemsAssisted NOC supervisor to conform and re-organize the networking information of customers Performed voice and data MACs, including cross connects and updating documentation, on a timely basis

2004-2008 Vice General Manager Beijng YHXT Technology Co., Ltd. Beijing China Motivated and managed a team of sales representatives, used my expertise to guide them in understanding the challenges and opportunities associated with selling of new and existing productsDelivered proposals to customers and created effective and clearly presentations and seminars Offered, negotiated, organized and signed contracts to/with customers for telecommunications systemsPlaned activities, engaged in regular business reviews and managed expensesSupported and monitored the sales team and achieved 50% sales volume increase in 2005 Coordinated service team and customers to match the schedule and needs of projects Performed knowledge transfer to Client’s staff and overview of the implemented telecommunications solution

2002-2004 Vice General Manager

Golden-China Telecommunication Service Co. (A company of SunTech Group) Beijing China Coordinated the cellpone sales team and the carrier (China Unicom) to support distribute channel Restructured the support organization to help company achieved 20% increase in the value of the salesEstablished and monitored a Call center, and ensured superior performance Prepared and implemented project plans and obtain agreement of plans from China Unicom for performing servce to cell phone customers as a Service ProviderSuccessfully established a new team within 2 months by hiring 20 people and handing the set up of the office

2000-2002 Sales Director Beijing Silver Technology Co.,Ltd. Beijing ChinaManaged a team for selling products and service of Telecommunications and Information systems to costomersPrepared the proposal to customers and negotiaedCoordinated vendors and customers to assure work meets business needs

1998-2000 Senior Support Manager Long-Hope Telecommunications Corporation Beijing China Supported technicians to install, test and maintain the PBX system for customersPrepared project plan and coordinated the team and customers to fit the schedule

1992-1998 Service Engineer PHILIPS Electronics Global (China), Business Communications Beijing China Field installed, configured, tested, and maintained Philips SOPHO iS PBX systems for customers Performed service support to field technicians and to customers to maintain Philips PBX systems

EDUCATION Master degree in Engineering Management

Huazhong University of Science and Technology, ChinaBachelor of Engineering in Radio Technology and Telecommunications

Huazhong University of Science and Technology, China

TRAINING & CERTIFICATE

2010.03

Wirenless LAN Extension products Training

( BridgeWave Certified Technician )

BridgeWave Communications Inc. (U.S)

Richmond Hill

Ontario, Canada

2009.11-

2010.04

Employability Education Co-op Program

for International trained professional

Dufferin Peel Adult Learning Centre

Mississauga

Ontario, Canada

1996

Networking Technology course

PHILIPS Training Center

Holland

1993

PBX Telephony System Engineer course

PHILIPS Training Center

Holland

1992

PBX Field Engineer course

PHILIPS Training Center

Holland and Hong Kong

Reference available upon request

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