Customer Service Software

Khalid Syed

540-***-**** l ******@*****.***

Objective

To obtain a position as a Cyber Security or Windows System Administrator

IT Experience

Tecmasters, Department of Defense (USMC Technology Management Branch G6) 6-2012- Current

IA Cyber Security AnalystSupport for Information Security (INFOSEC) and trusted systems technology. Assists in the analysis and definition of security requirements. Assists in the design, development, testing, and documentation of cryptographic products, trusted networks, and database management systems and telecommunications subsystems. Provision through certifications and accreditation reviews, security test and evaluation.Propositions research and initial input for analysis of the current DoD information security architecture and comparative assessments of alternate approaches. Assists in the design, development, debugging, testing, documentation development and maintenance of computer programs for security applications. Familiarity of INFOSEC fields of Computer Security, Cryptography, network security, certification/accreditation, and risk analysis.

Arrowpoint, Department of Defense (USA G1 Civilian Information Service Desk) 7/2011 – 6/2012

Windows System Admin Support provided to executives and selected GS-15; adhere to executive protocols and responsiveness. Help Desk support is required for 250+ accounts composed on the LAN.Deploy Army Gold Master Program based workstation to Civilian/ Govt. CTR personal adhering to DIACAP policy.Scan DOD machine before its added to the network to ensure compliance prior to final IA security checks, stay current with IA list through IAVM websiteFrequent use of HBSS admin, updating MacAfee agent, SMS push, creating packages for SCCM, weekly IA Vulnerability mitigation on user’s computer, excellent understanding of Cisco VPN client, installing and applying Certificates. Solve problem recognition, research incidents, find resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Provide support to a customer base comprised of government executives and contractor employees on a daily basis associating with computer hardware/software troubleshooting.

Technik.inc, Department of Defense (USA G1 Civilian Information Service Desk) 4/2011 – 6/2011

System Operation Center/ Database Analyst Primarily supported the Civilian Information Service Division, operated under the Assistant G-1 for Civilian Personnel to maintain critical IT Civilian Personnel Operations Information. Monitored applications/ database/ servers used by Department of Defense, tested software/ application such as SCM Harvest, Toad Oracle Database, RASS, WASS, generated monthly reports considering application downtime. Provided comprehensive human resources services, advices, support to software application installations, responded to requests for technical assistance in person, via phone, electronically, diagnose and resolve technical hardware and software issuesResearched questions using available information resources and activities on other regions.

Synergetic. Inc, Department of Health 12/2010 -4/2011 (Short Term Contract)

Network Support Migrated process for Department of health; included installing hardware/ software for 300+ users, transferring Data from previous CPU to New CPU using remote based software.Installed network printers using IP address from static server, basic setup of LAN/ WAN, testing LAN, setting up computer peripherals, recognized and escalated situations requiring vital attention, track and route problems and requests and document resolutions

NVT, Strayer University 12/2010 - 4/2011(Short Term Contract)

Development Support Team Mission focused on moving DATA information from HOST server to DST server using PeopleSoft Curion software. Acquired knowledge of the flow of the traffic using the new integrated system for the school.Answered phone calls, resolved issues such as; logging into the server, assisting faculty/ student members using new integrated software/ applicationCompleted successful technical walkthrough for new members, educated students/ faculties to submit info to the server, familiarize any unknown issues and answering questions regarding the DST server, such as; uploading personal data, browsing site using different OS/ preferred browsers

Office Depot 5/2008 - 9/2010(HP Contract)

IT Network/ Windows Security SupervisionAs a System administrator I supported customers with structure adjustment such as upgrading their OS, building new machine, changing hardware to meet their high performance computing essentials. My determination for IT are to identifying the problems, analyzing the issues, and resolving the situation for users of the mainframe, personal computer software and hardware installation. Also worked with customers system security related problem where system has been compromised and resolving virus issues that was never seen before. Other tasks included such as: troubleshooting computers, hardware and customer service, handling customer issues, promoting sales, supervising Tech Managers.

BestBuy, Geek Squad 5/2005 - 2007

Network/ Windows Tech As Network/ Windows supervision my obligations involved Installation & maintenance OS for all the desktops, laptops, networking systems on Windows XP, Window Vista, & Window 7 with different software applications, correspondingly provided technical assistance for Domain Network, LAN & WAN environment.System Upkeep & examining of the network output devices. Certain additional task included such as troubleshooting of software issues, LAN, TCP/IP, DHCP, DNS, Network Printer and Network UPS Implemented MacAfee, AVG, Shared Edition Symantec Antivirus Software. Technical support to end users.

Certification:

Security Plus+ / MCSE/ MCTS/ DoDD 8570.01/ HBSS/ Retina

Tech Skills:

Xacta IA Manager, eEye Retina, SCAP compliance checker, Dameware NT, Windows Server 2008/ Active Directory/ IA mitigation /Deploy Army Gold Master Program image/ Windows 7/Vista/Xp, installing software adhere to DIACAP POLICY/troubleshoot installing network remote based software

Clearance :

Active Secret Clearance

Education

Art Institute of Washington

B.S. in Fine Arts: Computer Animation Graduated 2009 l GPA: 3.5/4.0

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