Customer Service High School

MaToya Sherman

Email: ********@************.***

Address:

City: Shreveport

State: LA

Zip: 71129

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 8 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Jesse Jackson Academy, Houston TX 1/2001 to 5/2005 (High School)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 8 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Opening/closing procedures

Large cash/check deposits expert

Store maintenance ability

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Invoice processing

Adaptive team player

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

June 2004 to January 2012

Flowers by Monica Houston, TX

Event Coordinator

Generated leads for new sales through telephone and email contact with customers.Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Recommended, selected and helped locate merchandise based on customer needs and desires.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Guaranteed positive customer experiences and resolved all customer complaints.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Worked under strict deadlines and responded to service requests and emergency call-outs.

Educational Background

2005 Jesse Jackson Academy Houston, TX

High School Diploma High School

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