Manager Customer Service
Resume:
TEAM CHIEF
Vernon Waiters
Ludowici, GA 31316
*************@********.***
Security Clearance: SECRET - Current
Experience Summary:More than 21 years of experience in the U.S. Army as an Automated Logistics Specialist (92A, 92Y): Property and facilities management, ordering, shipping, receiving, storage, inventory control and distribution.Specialized in accountability, distribution, reporting, and safekeeping of equipment.Conduct surveys and evaluations of supply and maintenance operations to improve day-to-day operations; inform management of proficiency and shortfalls.Maintain accounting systems associated with the supply management: secured and controlled supplies, used computer applications in work assignments: practices general clerical procedures.
Work History:
Honeywell, Master Supply Technician, Various Areas in Kuwait 2011 - PresentServes as supervisor of a Theater Provided Equipment (TPE) PB Team.Responsible for 147 Unit hand receipts valued at more than $1.5B.Ensures the daily reports are accurately reported and distributed to all command levels and Fielding Project Managers (PMs).Assists the Organizational Property Assistance Team (OPAT) scrubbing incoming Units’ Organizational Property Books (PBs) for CAT V property.Instructs the new Field Ordering Officers (FOOs) on FOO procedures.Primary coordinator with Warlock Fielding Personnel and teams.Processes documentation to account for property at the PB level for more than 157 Units.Resolves difficult issues and problems in all areas of logistics.Review the Purchase Requests and Commitments (PRC) Procedures (DA Form 3953) for logistical transactions.Primary focuses are the responsible drawdown, Units off-ramp, and turn-in of non-essential mission equipment.Track and confirm property transfers and maintain property accountability to include unit transfers, seed receipts and RPAT/DRMO turn INS using the TPE Planner.
Honeywell, Team Chief, Various Areas in Iraq 2006 - 2011Serves as manager of a Theater Provided Equipment (TPE) PB Team.Responsible for 246 Unit hand receipts valued at more than $2 B.Ensures the daily reports are accurately reported and distributed to all command levels and Fielding Project Managers (PMs).Assists the Organizational Property Assistance Team (OPAT) scrubbing incoming Units’ Organizational Property Books (PBs) for CAT V property.Instructs the new Field Ordering Officers (FOOs) on FOO procedures.Primary coordinator with Warlock Fielding Personnel and teams.Processes documentation to account for property at the PB level for more than 107 Units.Resolves difficult issues and problems in all areas of logistics.Maintains and reviews Purchase Requests and Commitments (PRC) Procedures (DA Form 3953) for logistical transactions.Primary focuses are the responsible drawdown, Units off-ramp, and turn-in of non-essential mission equipment.Track and confirm property transfers and maintain property accountability to include unit transfers, seed receipts and RPAT/DRMO turn INS using the TPE Planner.
Lee Dynamics International, Warehouse Manager, Ramadi, Iraq 2005 - 2006Maintained and distributed mission essential equipment to all branches of service during Operation Iraqi Freedom (OIF).
Combat Support Associates (CSA), Unit Set Controller/Senior Storage Technician, Camp Doha, Kuwait 2002 - 2005Monitored status of unit equipment and vehicles, tracked and briefed status of non-mission capable vehicles, and monitored parts on order.Oversaw associates issuing and turning in U.S. Army set kit and outfit.
Home Depot Distribution Center, Receiving Department Supervisor, Savannah, GA 2001 - 2002Supervised 31 associates ensured incoming merchandise and put away status remained under 200 pallets, and continually monitored receiving merchandise.
Premier Professional Systems, Inc., Production Control Specialist, Huntsville, AL 2000 - 2001In- and out-processed the U.S. Army 5T on vehicle fleet, installed anti-lock braking systems, tracked inventory of kits and tires, and executed work order application.
LCI-SSSC, Delivery Personnel, Fort Stewart, GA 1999 - 2000Supported a Self Service Supply Center, delivered more than $350K worth of office and cleaning supplies, replaced warehouse supplies, continually stocked store shelves, and provided first class customer service.
U.S. Army, Logistics Manager, Various Areas 1984 - 1999Managed and directed supply and inventory functions, prepared and maintained organizational supply records for $40M worth of equipment, and supervised more than 75 subordinates.
U.S. Army, Maintenance Data Analyst, Fort Kobe, Panama 1980 - 1984Requisitioned parts, dispatched vehicles, planned and scheduled maintenance for organization, and maintained automated maintenance control records.
U.S. Army, Material Supply Specialist, Fort Carson, CO 1979 - 1980Coordinated shipping and receiving of inventory, performed quarterly inventories of equipment, and provided logistical support for 30,000 personnel.
Education and Training:PBUSE, 2006Automated Logistical Specialist Course (MOS 92A30) Automated Logistical Specialist Course (MOS 92A40) Automated Logistical Specialist Course (MOS 92A50) Business major, Central Texas College, 37 credit hoursDiploma, Advanced Logistics and Management, U.S. ArmyGFEBS L101E GFEBS Overview 04/22/2012GFEBS L201E Integrated Process Overview 04/23/2012GFEBS L303E Navigation and Reports 04/29/2012
Skills Summary:Knowledgeable of MS Office applications
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