Customer Service Manager

TRACI CARTER

Email: ********@**************.***

Address:

City: Maxville

State: FL

Zip: 32234

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Educational Background:

High School Dipolma from Santa Fe Community College, Starke FL 1/2001 to 12/1985 (CNA/HHAA)

High School Dipolma from Bradford Votch, Starke FL 1/2001 to 12/2012

Job History / Details:

Professional Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Skill Highlights

Staff development

Inventory control

Cross-functional team management

Supervision and training

Calm under pressure

Complex problem solving

Active listening skills

Customer service expert

Team Leadership

Workflow Planning

Customer Relations

Employee Scheduling

Fast Learner

Hard-worker

P&L Management

Profit and Loss

Risk Management

Work Experience

March 2005 to Current

Huddle House Middleburg, Fl

Asst. Manager

Served as mentor to junior team members. I have been employed by Huddle House several times in the past 7 years

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

October 2006 to July 2012

Waffle House Macclenny, fl

Unit Manager

Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members.Increased profits by developing, initiating, and managing. Daily and weekly paper work and all HR responsibility concerning employees Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Education and Training

1993 Santa Fe Community College starke, Fl

CNA/HHAA

1985 Bradford Votch starke, fl

GED GED

References

Justin Clark 404-***-**** Lori 904-***-****

Division Manager Unit Manager

Waffle House Huddle House

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