Customer Service High School

Confidential User

Email: ********@********.***

Address:

City: Fredericksburg

State: VA

Zip: 22407

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Current college student with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Educational Background:

High School Dipolma from Draughons Junior College, Clarksville TN 1/2001 to 5/2004 (Medical Assisting)

High School Dipolma from South Puget Sound Community College, Clarksville TN 1/2001 to 12/2012

High School Dipolma from Everest University Online, Clarksville TN 1/2001 to 12/2012

Job History / Details:

Summary

Current college student with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Highlights

Excellent research skills

Detail oriented

Planning/coordinating

Professional demeanor

CPR/First Aid certified

Exceptional problem solver

Community relations

Calm under pressure

Public health nursing principles and processes

Valid Virginia driver's license

Safety-conscious

Compassionate

Strong decision maker

Accomplishments

Collaborated with physicians to plan and implement patient care.

Documentation

Documented patient intake information.Living Assistance

Served meals, assisted with feeding ambulating and turning and positioning in bed.Reporting

Prepared regular charts on patient's health related history, medication restrictions and allergies.

Patient Care

Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.

Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.

Experience

April 2011 to Current

Comfort Keepers Fredericksburg, Virginia

Certified Nursing Assistant

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Kept facility stocked with necessary supplies, equipment and instruments.Tended to patients with chronic illnesses.

October 2006 to September 2007

Old Navy Tacoma, Washington

Sales Associate

Answered customers' questions and addressed problems and complaints in person and via phone.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

May 2004 to January 2006

Premier Medical Group Clarksville, Tennessee

Medical Assistant

Recorded patients' medical history, vital statistics and test results in medical records.Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.Sound, ethical and independent decision-making ability consistent with medical protocols.Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

Education

2004 Draughons Junior College Clarksville, Tennessee

Associate of Science Medical Assisting

Graduated Summa Cum Laude

Coursework in Acute Care Nursing

Coursework in Adult and Family Health

South Puget Sound Community College Olympia, Washington

Associate of Science Nursing

Coursework in Adult and Family Health

Coursework in Diabetes Management

2013 Everest University Online,

Associate of Applied Science Criminal Justice

Member of National Society of Collegiate Scholars

Coursework in Criminal Justice, Criminology and Sociology

Coursework in Law Enforcement, Correctional Administration and Information Security Systems

Coursework in Communications, Criminal Law and Public Administration

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