Administrative Assistant Customer Service

Janet M. Carter

Email: ********@**************.***

Address:

City: Chicago

State: IL

Zip: 60653

Country: USA

Phone: 312-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

Educational Background:

High School Dipolma from Cassopolis Adult Education, Cassopolis MI 1/2001 to 3/1993 (General)

Job History / Details:

Summary

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Dedicated team player

Strong interpersonal skills

Understands grammar

Proofreading

AR/AP

Schedule management

Self-starter

Experience

March 2012 to November 2012

West at Home LLC Vandalia, Michigan

Customer Service Specialist

Worked from home for virtual retail company

Answered inbound customer calls

Organization of customer account

Placed retail orders

Accepted payments

Reimbursed customers for various charges

Managed daily office operations and maintenance of equipment.

Received and screened a high volume of internal and external communications, including email and mail.

April 2009 to January 2012

Heritage Collection Agency Decatur, Ga

Collection Agent

Computed, recorded, and proofread data, records and reports.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Performed heavy bank reconciliations and cash flow statements.

Complied with federal, state and company policies, procedures and regulations.

Communicated with customers, employees and other individuals to answer questions and explain information.

Executed accounts receivable reporting enhancements and reconciliation procedures.

Managed accounting operations, accounting close, account reporting and reconciliations.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Maintained confidential information, such as pay rates, bonus targets and pay grades.

Education

1993 Cassopolis Adult Education Cassopolis, Michigan

GED General

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