High School Customer Service

Patricia Johnston

Email: ********@****************.***

Address:

City: Box Springs

State: GA

Zip: 31801

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

National Certified Pharmacy Technician with over 30 years of pharmacy experience, retail and long term care experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.

Educational Background:

High School Dipolma from Roosevelt High School, Metro ZZ 1/2001 to 2/1980 (general)

Job History / Details:

Professional Summary

National Certified Pharmacy Technician with over 30 years of pharmacy experience, retail and long term care experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.

Licenses

In good standing with the Georgia Board of Pharmacy

Skill Highlights

Expert understanding of Medicare and Medicaid processes

Exceptional patient care and interaction

Excellent telephone etiquette

Inventory management

Hospital and retail pharmacy professional

Drug utilization review

Efficient and accurate

Strong decision-making ability

HIPAA trained

Extensive medical terminology knowledge

Pharmaceutical storage awareness

Pharmaceutical distribution familiarity

Abbreviations comprehension

American Council of Pharmaceutical Education (ACPE)

Professional Experience

June 1993 to November 2012

Rinn's Pharmacy Buena Vista, Ga

Lead Technician / Manager LTC

Entered new patient profiles and prescriptions into medication input software system.

Communicated directly with doctors' offices via telephone, fax and email.

Provided friendly customer service at prescription drop-off and pick-up counters.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

Accurately pulled medications from the shelves.

Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Filled departmental requisitions and crash cart medication trays.

Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests.

Maintained proper storage and security conditions for all drugs.

Mixed various pharmaceutical preparations according to written prescriptions.

Correctly priced and filed prescriptions after they were filled.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Strictly maintained customer and patient confidentiality.

Retrieved, counted and measured drugs and capped and uncapped vials and bottles.

Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.

Labeled all products appropriately, including cautionary and auxiliary labels.

Communicated with all customers and staff in a pleasant and professional manner.

Precisely processed third party prescriptions and managed adjudication review.

Regularly ordered medication and pharmacy, office and restroom supplies.

Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.

Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.

Calculated, weighed, measured and mixed ingredients with expert precision.

Advised customers on the selection of medication brands, medical equipment or healthcare supplies.

Interpreted and evaluated the validity and safety of medication orders and prescriptions.

Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.

Directed operations to increase efficiency and minimize patient wait times.

Consistently upheld proper pharmacy and general safety procedures and standards.

Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.

Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.

Followed state and federal record keeping guidelines for legend drugs and controlled substances.

Successfully assisted customers with medical issues and provided valuable healthcare counseling.

Appropriately resolved customer issues, complaints and questions.

Proficiently processed and dispensed written, oral and electronic prescriptions.

Conducted drug utilization reviews, drug interventions and therapy management.

Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.

Education and Training

1980 Roosevelt High School St Louis, Mo.

High School Diploma

Became PTCB certified in 2001

Community Service

Girl Scout Leader 1993-1999

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