Customer Service Sales

Toni Stevenson

Email: ********@**-********-********.***

Address:

City: Newport News

State: VA

Zip: 23602

Country: USA

Phone: 985-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with 25 years experience. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements. Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. Responsible [Verification Clerk/Admit/Patients Accounts / Coding and Billing] with excellent communication skills demonstrated by [18] years of experience in healthcare.Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.

Educational Background:

High School Dipolma from Patterson High, Patterson LA 1/2001 to 5/1980 (All required)

High School Dipolma from Southeastern La University, Patterson LA 1/2001 to 12/2012

High School Dipolma from Spencer Draughn Business College, Patterson LA 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with 25 years experience.

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.

Responsible [Verification Clerk/Admit/Patients Accounts / Coding and Billing] with excellent communication skills demonstrated by [18] years of experience in healthcare.Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Markdown/promotional procedures

Store maintenance ability

Top sales performer

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Adaptive team player

Store maintenance ability

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

October 2012 to Current

Express Employment Professionals Newport News, Va

Room Attendant

Cleaned and returned vacant rooms to occupant-ready status.Informed supervisor when supplies were low.Replenished guest supplies and amenities.Stocked room attendant carts with supplies.Delivered special request items such as cribs to guest rooms.Replenished hotel amenities such as drinking glasses and writing supplies.Cleaned rooms to the satisfaction of all clients.

August 2012 to October 2012

TRG Customer Solutions Hampton, Va

Sales

Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

May 2012 to August 2012

International Marketing Association Virginia Beach, Va

TSR

Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Implemented and evolved high-impact strategies to target new business opportunities and new markets.

April 2011 to May 2012

Holiday Inn Morgan City, La

Housekeeper

Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Set up and cleaned banquet and conference rooms.Supplied guests with extra towels and toiletries when requested.Informed supervisor when supplies were low.Replenished guest supplies and amenities.Stocked room attendant carts with supplies.Delivered special request items such as cribs to guest rooms.Replenished hotel amenities such as drinking glasses and writing supplies.

July 2008 to November 2010

AT&T Morgan City, La

Sales

Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Exceeded targeted sales goals by [] percentage .Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Created strategies to develop and expand existing customer sales, which resulted in a [] percentage increase in monthly sales.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.

March 2004 to November 2006

Sprint/Nextel Hampton, Va

Customer Life Cycle Representative

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Led the selection and implementation of a new phone system.Assisted with the development of the call center's operations, quality and training processes.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

January 2002 to March 2004

Portfolio Recovery Hampton, Va

Collector

Managed a portfolio of [260] accounts, which generated $[thousands of $] in revenue per [monthly quarter].Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.Delivered exceptional account service to strengthen customer loyalty.Communicated with customers, employees and other individuals to answer questions and explain information.Computed, recorded, and proofread data, records and reports.Reported and consolidated company financial performance.Communicated with customers, employees and other individuals to answer questions and explain information.Managed past due accounts,set up monthly payment plans by direct draft from checking account and or credit or debit cards. offered settlements on accounts.set up accounts for Legal prep

Educational Background

1980 Patterson High Patterson, La

High School Diploma All required

Southeastern La University Hammond, LA

Business

1982 Spencer Draughn Business College Lafayette, LA

Certification Accounting

Contact this candidate