Customer Service Sales

Kristi Charles

Email: ********@**********.***

Address:

City: Ramona

State: CA

Zip: 92065

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Educational Background:

High School Dipolma from Mt Carmel High School, San Diego CA 1/2001 to 6/1994 (General)

High School Dipolma from Skills, San Diego CA 1/2001 to 12/2012

Job History / Details:

Executive Summary

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Core Qualifications

Small business development

Business operations organization

Budgeting expertise

Negotiations expert

Leadership/communication skills

Product development

Market research and analysis

Human resources

Hiring and retention

Compensation/payroll

Employee relations

Personnel records maintenance

New hire orientation

OSHA inspections

Professional Experience

12/5/2012 12:00:00 AM

Multi Vice President and General Manager

Manages division in charge of North America, Europe, Australia, with full P&L responsibility Responsible for direct operations, human resources, logistics, finances and marketing/sales Increased sales while reducing expenses Instituted direct marketing/telemarketing - customer acquisition group Reconfigured nationwide sales/representative/distributor force.

12/5/2012 12:00:00 AM

Pinecrest Mills Inc

Customer Service Manager

Organized weekly sales reports for the sales department to track product success.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Resolved product issues and shared benefits of new technology.

December 2005 to December 2009

Pinecrest Mills Inc

Senior Vice President

Executive experienced in General Management, Marketing, Sales (International as well as US), Operations, Human Resources and new business development.

Consistently surpassed all sales and marketing goals.

Doubled sales while personally and simultaneously taking over the functions of 3 former executives.

P & L motivated leader with demonstrated success in the development and Implement of new processes that improve efficiency and productivity.

Developed new techniques for streamlining logistics, sales of unwanted by-products and packaging that continue to save over half a million per year.

1998 to 2006

Pinecrest Mills Inc

Office Manager

Manage of accounts receivable & payable, invoicing, shipping and receiving, payroll.

Responsible for recruiting for all departments within the company as well as outside sales representatives.

Human resources duties: Medical benefits, cobra, and employee OSHA training, new employee orientation & event coordinator.

Supervising over 25 employees and 35 outside sales representatives.

December 1996 to December 1997

Bonnie Graham at Remax of Rancho Bernardo

Real Estate Assistant

Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.

Gathered, distributed and maintained all the materials for marketing plans.

Created and maintained a large client base by meeting needs and providing exceptional customer service.

Followed up with prospects throughout the sales process.

November 1995 to December 1996

Pomerado Pharmacy

Pharmacist Assistant

Entered new patient profiles and prescriptions into medication input software system.

Provided friendly customer service at prescription drop-off and pick-up counters.

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.

Education

1994 Mt Carmel High School,

Skills,

Attended collection classes, OSHA safety classes

MAS 200, Made to Manage.Computer Skills: Microsoft Word, Excel, Outlook, Dac (order entry & accounting), Act 2000, UPS, FED EX, QuickBooks

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