Post Job Free
Sign in

Human Resources Customer Service

Location:
Addison, TX
Posted:
December 05, 2012

Contact this candidate

Resume:

Rick Huntley

Email: *********@********.***

Address: PO Box 1382

City: Addison

State: TX

Zip: 75001

Country: USA

Phone: 281-***-****

Skill Level: Director

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Richard T. Huntley

281-***-**** (c)

Frisco and Houston, Texas 75034 713-***-**** (w)

*********@********.*** 214-***-**** (h)

Results oriented Human Resources executive with experience in complex and growing organizations in plant, regional, multi-site, corporate and international settings. Generalist, Chief Learning Officer, and Vice President of Human Resources background who has realigned Human Resource to a -People Strategy- structure to impact operational results. Known for strategic thinking and ability to work throughout the organization at all levels. Led due diligence on over 30 acquisitions in last 5 years. Knowledge of high technology, electronics, energy, telecommunications, manufacturing, call center, service company and aerospace environments.

EXPERIENCE

Intertek Oil, Chemical, and Agri (OCA) Division, Houston, TX 2003-Present

Vice President, Human Resources North America and Global OCA

Originally responsible for global Human Resources with operations in 116 countries with 360 offices for this 9,000 person Division. Currently responsible for organizing and leading the North America HR shared services center design and implementation for 5200 employees in over 100 sites for this leading testing, inspection, certification, and service organization. Company was named 2012 -Business of the Year- at the UK Business awards. Responsibility includes compensation and benefits, global staffing and succession management, education and training, affirmative action, labor relations, performance management, and environmental health and safety. Worked with the CEO and executive team to implement new business model and aligned HR strategies to transform this traditional organization to a more aggressive business platform with 20% compounded annual revenue growth for 5 years. Led HR due diligence for over 30 acquisitions.

* Designed new global strategies and organizational structure to develop non-traditional business and penetrate new markets resulting in 20% CAGR and tripled employee population.

* Re-energized staffing strategy to include social media, better branding, and on boarding techniques. Has increased quality of hires and number of hires by 20%.

* Developed global talent mapping and succession process.

* Developed an integrated global performance management process, measurements, and consolidated activity.

* Established Service Center for North America and employee communications plan.

* Led PeopleSoft, Applicant Tracking and Learning Management system implementation.

* Designed learning strategy that has doubled hours and courses completed each of the last 3 years.

Williams Companies

Williams Communications Solutions, Houston, TX and Tulsa, OK 1998-2003

VP/Executive Director Human Resources

Performed a variety of Human Resource roles in this 23,000 person telecommunications and energy company initially reporting to a business stream Company President with full responsibility as VP of Human Resources for a 6000 person organization. After sale of organization reported to the Chairman of the parent company and provided Human Resources generalist support at the company headquarters. Appointed to State Education Commission.

* Implemented PeopleSoft HRIS.

* Planned organizational change model from telecom distributor to solutions organization.

* Developed integrated sales, engineering, and technician competency model and certification reward system to positively affect morale and recruiting of a new diverse workforce.

* Consolidated HR activity to improve service delivery while reducing cost 40%.

* Training cost reduced 50%, increased course completions by 75%. Initiated LMS and blended learning. Implemented Center of Excellence (COE) and Shared Services concept for combined HR services

* Company Representative on National and State education policy with U.S. President`s staff and legislators.

* Developed education in customer service which achieved national measurable survey improvements.

Raytheon E-Systems, Dallas, TX 1992-1998

Corporate Director-Human Resources

Responsible for company-wide Human Resources for E-Systems Electronics Company known as -the best in the world- in their field. Responsibility included staffing, employee and executive education, employee relations, affirmative action, succession planning, college relations, and performance management.

* Team lead for integrating E-Systems, Hughes, Texas Instruments, and Raytheon HR functions into new 90,000 person company.

* Directed performance management implementation for 18,000 persons integrating merit, performance, and developmental plans.

* Established executive education and succession programs which reduced search agency fees by over $750,000 annually.

* Improved employer of choice image to top 20 college recruiting programs in national surveys (Best Places to Work in America).

* Implemented company-wide human resources strategic planning process.

* Established first Applicant Tracking tools and methodologies to improve quality of hire and staffing efficiencies.

* Implemented telecommuting, flex scheduling, and compressed work week programs.

Teledyne Systems Company, Woodland Hills, CA 1990-1992

Director-Human Resources

Responsible for plant Human Resources at this electronics and manufacturing facility which included policies and procedures, staffing, training, compensation and benefits, affirmative action, HRIS, health and safety, and Total Quality Management.

* Systematized compensation planning. Increased bonus plan participation 30 percent with no cost increase.

* Negotiated settlement of three year old EEOC audit.

* Reshaped HR role to contribute directly to business plan.

* Initiated first management and TQM training and achieved $1,000,000 savings.

Northrop Corporation, Pico Rivera and Century City, CA 1983-1990

Director-Human Resources

Promoted into a variety of HR Director and Manager roles in plant and corporate headquarters for this member of the -Global Most Admired Companies- with responsibility for executive and general staffing, learning and development, company succession planning. Titles include Chief Learning Officer and Manager of Total Quality Management.

* Evaluated company-wide courses reducing them by 80% and established new managerial competencies.

* Achieved significant annual healthcare cost reductions and consolidated 3 job evaluation plans.

* Saved $500k in agency fees in four months in recruitment of VPs and company managers.

* Directed TQM education, training, concepts and infrastructure for $2.5B Division. Within 9 months, trained 1,400 managers and had in place over 100 teams.

* Responsible for manpower planning and sourcing 2500 annual hires in a large-scale build up program.

* Centralized education staff of 55 into one organization. Outperformed sister division with 200 person staff. Results recognized as -without precedent- in the corporation.

* Developed process to train engineers in first computer design concepts which saved $6 million annually. Reduced one and a half year backlog in computer training in six month period while meeting current demand.

Occidental Exploration and Production Company, Bakersfield, CA 1979-1983

Supervisor, Training and Human Resources Development - Global

Responsible for domestic and global training, succession programs, and college recruiting.

* Established first global education and succession functions in Americas, EAME and China.

* Performed first global technical training assessments. Increased national work force abilities by 300%.

* Established first expatriate orientation programs decreasing turnover in international assignments by 75%.

EDUCATION - Undergraduate and Advance Degrees Earned From:

University of California, Santa Barbara, CA.., B.A., Liberal Arts

Claremont Graduate School, Claremont, CA. M.A., Education

University of Southern California, Los Angeles, CA. Ed D., Education

Harvard Graduate School Program in Professional Education (Certificate)



Contact this candidate