Customer Service Quality Assurance
Resume:
Paul Bates
Email: *********@********.***
Address: **** ********* ****
City: Pittsburgh
State: PA
Zip: 15216
Country: USA
Phone: 412-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Confidential Resumeaaa of Paul A. Bates
******@***************.***
*********@********.***
1486 McFarland Ave, Pittsburgh, PA 15216
OBJECTIVE:
To enhance my career, where my present and previous 25 years of experience can be utilized with passionate customer service history. In addition, gain the respect of my peers.
EMPLOYEMENT:
July 2006- Present
Cura Hospitality/Longwood at Oakmont
Executive Chef
aa Hired as the Executive Chef to manage the food service for and upscale Retirement Community located Oakmont, PA.
aa Responsibilities, Service of 25000 on average meals a month in our Formal Dining Room, Stone ridge, Grill Room, Personal Care, Health Care.
aa Private Functions throughout the campus.
aa Menu planning and execution.
aa Weekly and end of month inventories
aa Have received Serve Safe Certification. (current)
aa Fluent in Word, Excel, POS computer software.
aa High Scores in our Quality assurance reviews by the State of Pennsylvania, Deficiency free the last four years, As well as 8 Gold standard award Alleghany Health Department.
aa Member of the Senior Corporate Culinary Council.
aa Instructor for our Corporate Culinary College.
aa Assisted with high profile parties such as Theme events, National Culinary Federation (Pittsburgh Chapter) annual Awards Dinner. La Touque Blanche Dinner, 15 year Anniversary Party at Longwood retirement resorts.
aa Experience with training programs.
aa Manage Staff of 15 skilled cooks and 20 utility workers.
aa Scheduling of hourly staff members..
aa Skilled in butchering/Prefab work, along with natural stock reductions, Cold Garde Manger, Natural pan saucier work, Broiling technique, Plate presentation, Wine Pairings.
December 2004-April 06
Elephant and Castle Restaurants (Jelin Corporation) Grove City, PA
Executive Chef
aa Hired as Chef for the Wexford, PA Elephant and Castle Restaurant Franchise Location which opened in April 2005
aa Trained in all aspects of the operation.
aa Management Training in Chicago location Feb, 2005
aa Goal is to maintain and execute Corporate Standards and expanding on their brand concept.
aa Strengths are recruiting and retention in my kitchens.
aa 22 Years of experience in fine dining, casual theme, Catering, Banquets, High Volume establishments.
Sept. 2002 aaa July 2004
Atriaaaas Restaurant and Tavern, Beverly Road, Pittsburgh, PA 15218
Executive Chef
aa Hired as Executive Chef for Mt. Lebanon Location
aa Trained staff of 15 culinary graduates, specified recipes, positional training, serving safe food, execution of private parties and catering.
aa Transferred and opened 199 seat ala carte restaurants in Robinson.
aa Hired staff of 30. Trained in all facets of our kitchen in proper execution, value to our guests. Work ethic.
aa Maintained weekly budget awareness in top line sales with bottom line results.
aa Understanding of our daily labor requirements and percentages, reported to corporate my findings weekly.
aa Food cost percentages weekly, based on total purchases vs. net food sales.
aa Food inventories done daily to track key items in our kitchens.
aa Working with staff daily on serving safe food to our guests. Proper cooling procedures, food handling, understanding and executing proper spec recipes.
aa Cost analysis on all spec recipes and menu items.
aa Market updates reviewed each month from our venders analyze commodity increases that affect our industry and company.
aa Pre-meal execution with our front of the house service staff daily, communicate nightly features and tasting of all food and beverage we are featuring each night.
Sept. 1998 aaa Sept. 2002
Aramark Sports and Entertainment, Heinz Field, 500 Art Rooney Avenue,
Pittsburgh, PA 15212
Executive Chef
aa Opening Executive Chef for PNC Park and Heinz Field.
Handled luxury suites and premium services for entire complex.
aa Hired and trained 40 culinarians with emphasis on food knowledge, production, serve safe program, safety program, and action sautA(c)aaa, grill cooks in our concession operation and action stations.
aa Responsible for inventories exceeding $50,000 in perishable and non perishable items as well as kitchen equipment.
aa Maintained 21% food cost in premium services and 28% catering.
aa Played an intricate part in executing single game record earnings that exceeded 1.4 million in premium services and catering.
aa Received First Place Award for aaABest Appetizeraa at Aramarks national Meeting in Anaheim, CA.
aa Assisted in various stadium and arenas throughout country.
aa Catered Steelers owner Mr. and Mrs. Dan Rooneyaaas 50th Wedding Anniversary.
aa Catered Major League Baseball Owners Meeting in spring 0f 2001.
aa Catered National Football League Owners Meeting in fall of 2001.
aa Catered Mario Lemeiux Invitational Golf Tournament Gala at Three Rivers Stadium in 2000 and Mellon Arena in 2001 and 2002.
Education: 1982 Harry H. Hill High School.
1985 LCC Culinary Arts.
1994 Trained in Venice Italy.
Opening team member for various establishments.
Serve safe certified.
Silver chair continuing education in healthcare.
Management Training Disney World Inc.
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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